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Whenever I try to forward an e-mail I get:Mailbox couldn't find original message. What's up ... General Blackberry forum

  1. #1
    floridadomer's Avatar
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    Mailbox couldn't find original message

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    Whenever I try to forward an e-mail I get:Mailbox couldn't find original message.
    What's up with that?

  2. #2
    icancn2u's Avatar
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    Re: Mailbox couldn't find original message

    are you using your BIS account or a third party account such as yahoo or gmail?

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    floridadomer's Avatar
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    Re: Mailbox couldn't find original message

    BIS account. I am opening the message from the messages icon though and not the actual e-mail icon. I wonder if that is it?

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    Re: Mailbox couldn't find original message

    Are u using BIS 1.8 or 2.0.

    How old is this message and do u have save sent messages turned on?

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    Trogdor's Avatar
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    Re: Mailbox couldn't find original message

    Where can you determine the BIS version number? Also, where is the setting to save sent mail?

    I have an IMAP email account. Does that mean that when I send an email, the message will also be placed in my Sent folder on the IMAP server?

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    diaz1023's Avatar
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    Re: Mailbox couldn't find original message

    ~via BB (wap.pinstack.com)~it should be in the sent folder account, but that error message has appeared when the message is no longer available from the original receiving server, hope that helps

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    Re: Mailbox couldn't find original message

    Trogdor,

    Is the 8100 your first BB? If it is, you are more than likely on BIS 2.0. If that is the case, and the Message is more than 30 days old, it has been removed from the BIS server. If this is not the situation, I don't know anything else to offer as a suggestion.

    And With IMAP, it depends on a lot of things, but that is one of the advertised advantages of the BIS-IMAP connection.

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    Re: Mailbox couldn't find original message

    ~via BB (wap.pinstack.com)~
    Ok here's what I have found out about this. If you compose an email on your blackberry and send it out. It will show in your messages with a check mark. If you then select that message and try to forward it it will heice you a red X and say:

    Mailbox couldn't find original message, if forwarding or replying please resend the message.

    BUT, if you select the message and after hitting menu instead of pushing send, push edit, and then you can send it and it will go through. I just tested it out and it works.
    Hope that helps.

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    Re: Mailbox couldn't find original message

    ~via BB (wap.pinstack.com)~ This is my first BB and it is very new, but I'm unsure how to check or even if I can check the BIS version.

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    Re: Mailbox couldn't find original message

    ~via BB
    (wap.pinstack.com)~ Joe, let me try that. Good find.

  11. #11
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    Re: Mailbox couldn't find original message

    You are on BIS 2.x, The transition occurred before you purchased your Pearl and all new accounts are put on 2.x, no access to 1.8. If you were on 1.8, you would be asked if you wanted to transition to 2.x every time you log in to the BIS account.

    With BIS 2.x, messages or only kept on the server for 30 days. It's one of the "Advantages" of BIS 2.x.

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