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A friend has done a wipe using JL Com on a 83xx series bb, and ... General Blackberry forum

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    PapaMag's Avatar
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    Lost Calender and Contacts

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    A friend has done a wipe using JL Com on a 83xx series bb, and when all was done her calender and contacts are gone. She does not back them up using any program on her pc such as outlook, yahoo, google. They are in her backup and restore files, but are shaded and can't be moved to reload.

    Any ideas?

  2. #2
    RogerG's Avatar
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    Did she do the back up through desktop manager? Does she have a copy of the OS on her PC?

    Have her delete the vendor.xml file from:

    c:\Program Files\Common Files\Research in Motion\AppLoader

    Then connect the device to the PC using the USB cable and launch DM, then see if those files are available to restore.

  3. #3
    ItsNowOrNever's Avatar
    ItsNowOrNever no está en línea Stack level 7
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    Well, it stinks...but it's a lesson learned, a hard lesson learned. Make sure to do a back up...If it was EVER done before, then she should be able to go to DM and just hit "restore"....(if she ever has done an OS upgrade then it was backed up before)
    Color---it's nothing but a hue of the rainbow...why do people place such importance in it?

  4. #4
    PapaMag's Avatar
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    Thanks we'll see what happens. She has a backup it just won't let her restore those particular files

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