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hi, i sold my blackberry..... when I had it, i had a mail account and ... General Blackberry forum

  1. #1
    saladiro's Avatar
    saladiro no está en línea Stack level 3
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    issue with old account and sold blackberry

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    hi, i sold my blackberry.....
    when I had it, i had a mail account and the icon was labeled "Ron S" (which received my gmail) the account is now closed.

    When the person received my blackberry, the mail icon "Ron S' (as i called it) is still there. How can we get rid of the icon?

    pls let me know

  2. #2
    RogerG's Avatar
    RogerG no está en línea Stack Administrator
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    Did you have a BIS account set up? If so, you'll need to go in there and remove the PIN and IMEI numbers, essentially releasing the device.

    The new user can then set up his BIS account with the PIN/IMEI. He might have to go in and delete the service books off the device when he sends them from his BIS account to establish his e-mail addresses.

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