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how can I find out if the BB my wife got me for Christmas is ... General Blackberry forum

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    helowrench's Avatar
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    is my BB a refurb unit?

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    how can I find out if the BB my wife got me for Christmas is a refurb unit?

    TIA
    Rob

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    Re: is my BB a refurb unit?

    I believe you can call RIM directly.

    check out www.rim.com or www.blackberry.com

    I believe they are the same site

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    Re: is my BB a refurb unit?

    Sprint can put in the serial number and tell you, maybe your carrier can too.

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    Re: is my BB a refurb unit?

    anybody find out how to get to a human on that support line?

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    Re: is my BB a refurb unit?

    Call 611 if you have a Cingular line (8700c) hit option 0 then option 0 again.... live person on the phone. They should be able to tell ya.

    Dr. Woo

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    Re: is my BB a refurb unit?

    tried the cingular 611, they could not help,

    Rob

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    Re: is my BB a refurb unit?

    I sent them a "help me please" email about 10min ago.

    Rob

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    Re: is my BB a refurb unit?

    Unless she got it off E-bay or from a Third Person It is most likely New. If it came form a store it MIGHT be that it was returned by some one with in the 14 day trial period. It would still be considered new.
    J. "Wyatt" Croom
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    Re: is my BB a refurb unit?

    It was Ebay
    What leads me to think that it is a refurb is
    in Cingular box with correct wrapping,
    but
    Charger is a motorola
    Earpeice is another brand
    CD was a copy
    after a few searches on pinstack about refurbs, that seems to be the norm

    thanks

    Rob

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    Re: is my BB a refurb unit?

    Well if not a Referb well used comes to mind. Well it is the thought that counts !
    J. "Wyatt" Croom
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    Re: is my BB a refurb unit?

    the ebay auction specified
    NEW
    then further down
    100% BRAND NEW IN BOX
    then further down
    100% brand new cingular Blackberry 8700C

    so my wife expected new


    So, if I find out that it is indeed a refurb............................

    Rob

  13. #13
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    Re: is my BB a refurb unit?

    [FONT=Courier]Hello Robert,
    Thank you for contacting BlackBerry.
    Our records indicate that IMEI xxxxxxxxxxxxxxxxx is a refurbished 8700c.
    Thank you again Robert for contacting us.
    Regards,
    Eric
    BlackBerry Customer Support
    Research In Motion Limited
    Tel:
    NA Toll Free: 1-877-255-2377
    UK Toll Free: 0808 100 7466
    Europe: +44 1753 558400
    Worldwide: +1-519-888-6181
    Email: help@blackberry.net
    Web: www.blackberry.com



    Now I guess the fun begins.....................
    Rob
    [/FONT]

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    Re: is my BB a refurb unit?

    I must admit that I am impressed by BB quick resolution of my question.
    Full check and reply in less than 2 hours.
    Kudos to the customer support people.

    Rob

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    Re: is my BB a refurb unit?

    If you bought it on e-bay through pay-pal or something, make sure you contact them and start the process.. you only have a certain number of says to make a claim. A lot of these people know this, so they will avoid you, ignore you, and play stupid until that time has passed. So make sure you start the process fast.

    Dr. Woo

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