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Hi All, I am new user to Blackberry, previously used the Seven mail application. Anyway ... General Blackberry forum

  1. #1
    tommygunn01's Avatar
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    Thumbs down How long to provision a Blackberry Service?

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    Hi All,

    I am new user to Blackberry, previously used the Seven mail application.

    Anyway I contacted my provider (Optus in Australia) to add Blackberry to my voice plan. This was last Saturday and was sent around the call centres to eventually be told I would have to call back Monday as there was no one in the office to manage Corporate Accounts!

    So Monday comes and I am told that I have to complete a fac application form, ok do this, now Friday and I am told it take a while to provision and activate - should be completed Tues / Wed next week!!!! What???

    Are they taking the P*** or what? Please can some tell me how long this should take .

    I'm looking forward to getting out of my current prehistoric pre-email predicament and moving forward to providing my customers with swift email responses on my Blackberry .

    That's enough of my rant, great forum, great advice thank you for listening!

    Cheers,

    Tommy ish usually

  2. #2
    Lewis's Avatar
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    Re: How long to provision a Blackberry Service?

    ~via BB (wap.pinstack.com)~

    Wow! That's rare!

    Seriously, with Rogers in Canada, getting a BlackBerry up and running on a BlackBerry Data Plan would not take more than 15 minutes (after your credit is approved! ).

    I think you're getting the run around! Is there a good dealer to whom you can go and get him/her to put pressure on the carrier? The dealers often have special phone numbers to call for which the average customer does not have access.

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    Re: How long to provision a Blackberry Service?

    yeah it took about 15 minutes with cingular,, usually carriers are happy to help change in service especially if your spending more money every month

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    specialguess's Avatar
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    Re: How long to provision a Blackberry Service?

    about the same 15 mins with telus (MIke)
    Markham, Ontario

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