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  1. #1
    lynchjo's Avatar
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    Question How do I purge deleted items on a Pearl?

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    Greetings,

    Newbie to this forum, like what I see.

    Can someone telle me how to purge the deleted items on the Pearl?

    Thanks in advance,

  2. #2
    Rcbjr's Avatar
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    Re: How do I purge deleted items on a Pearl?

    lynchjo, Welcome to PinStack.

    Usually a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in) will take care of this.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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  3. #3
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    Re: How do I purge deleted items on a Pearl?

    Welcome to the Stacks Lynch. Let us know how it works out.

  4. #4
    lynchjo's Avatar
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    Question Re: How do I purge deleted items on a Pearl?

    ~Hello and thanks for the fast responses'

    I think I need to rephrase my original question.

    I have a person who is using Outlook & Desktop Manager. All incoming mail to Outlook is also redirected to this person's BB Pearl.

    If he is deleting messages from their Pearl that are being directed there by a BES server, how would they manually purge these deleted items on the BB so they are then dumped from his Deleted Items in Outlook after it reconciles? (There is a size limit on his Outlook)

    I know how to do it on the 8700c (Options, Email Reconciliation, Purge Deleted Items) but can't seem to locate the feature on the Pearl.

    Thanks again

  5. #5
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    Re: How do I purge deleted items on a Pearl?

    Sorry, I'm not the BES expert, and my Pearl doesn't have the email reconciliation setting for me to check there. Mainly wanted to bump this up so a BES/Pearl user might see it.

    Rcbjr.
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  6. #6
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    Re: How do I purge deleted items on a Pearl?

    If he is using BES then use the Desktop Manager to complete the task u described. The option should be in Redirector settings if I am not mistaken. I am tired so I could be wrong.

  7. #7
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    Re: How do I purge deleted items on a Pearl?

    What about this, from the BB go to messages, options, email reconciliation, choose the message service of choice and click the wheel and choose purge deleted items...

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