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Ok, today is the first time this has happened. But it's happened like 30 times ... General Blackberry forum

  1. #1
    BenMarvin's Avatar
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    Help! Screen fading to white!

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    Ok, today is the first time this has happened. But it's happened like 30 times today, no joke. I'll be doing something, and the text will all fade to a white screen, or I pull the phone out of the holster and the whole screen is white. The only way to get it back is to reboot several times. Then the process repeats within at least an hour. Very annoying and it's got me worried. I tried a wipe and reinstalling the handheld software, but it did it again within 5 minutes. I'm afraid it's the hardware. What should I do? Any ideas or is it time for a new phone?
    8700g on T-Mobile

    Thanks in advance

  2. #2
    dasupaman23's Avatar
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    Re: Help! Screen fading to white!

    Sounds like a hardware issue. I say call the T-mobile Warranty exchange dept. and see about getting it replaced. You aren't running 4.2 on your 8700g are you? Don't think it would cause it but you never know. *looks at N8*

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    BenMarvin's Avatar
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    Re: Help! Screen fading to white!

    As of 30 minutes ago, I'm running 4.1.0.346
    But it did it as soon as I reloaded the OS.

    I've got a fully charged battery now, a stable OS. And I turned off the Auto Backlight, which is the only user setting that might have something to do with it. We'll see what happens in the next hour or so.... *fingers crossed*

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    Re: Help! Screen fading to white!

    I caught a short vid of it:
    http://www.youtube.com/watch?v=OATwU3vDI-k

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    Re: Help! Screen fading to white!

    Ben,
    Looks to me like a hardware problem. You've tried all the soft fixes.

    Hope it is still in warrantee.

    Rcbjr.
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    Re: Help! Screen fading to white!

    ~via BB (wap.pinstack.com)~
    Two more things to add. It's only done it once today. I still have hope.
    And, if I catch it right afterward and cycle the screen via the power button. -> full bright -> standby -> normal. It comes back up.

    I'm totally baffled. Tmo better hurry up and get that 8800 to me!

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