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I upgraded my BB 8100 OS to latest 4.2 and found that despite selecting "back ... General Blackberry forum

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    jbpenney's Avatar
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    Question HELP!: Lost BES Service Books After OS Upgrade

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    I upgraded my BB 8100 OS to latest 4.2 and found that despite selecting "back up device and restore after upgrade", I missing the service book elements for my company's email and wireless sync for addresses, notes, and tasks. Can anyone help me with a way to restore without going to my sys admin for an Enterprise Activation? Thanks!!!

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    Re: HELP!: Lost BES Service Books After OS Upgrade

    Hmm, when I was on BES and the same thing happened I just called and got a new activation code.

    What if you "regenerate encryption keys"?

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    Re: HELP!: Lost BES Service Books After OS Upgrade

    ~via BB (wap.pinstack.com) I think you are out of luck and will have to reactivate.

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    Re: HELP!: Lost BES Service Books After OS Upgrade

    ~via BB (wap.pinstack.com)~

    No doubt on reactivation; you've got to do it.

    Do you have a computer with Outlook (or other enterprise mail client) AND BlackBerry Desktop Manager? If yes, then you should be able to get an Enterprise Activation done by plugging in your BlackBerry to the usb and launching DM. You should get a prompt about activating.

    At least, that has been my experience. I've never had to call anyone or get a "code".

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    Re: HELP!: Lost BES Service Books After OS Upgrade

    EA must be done after an upgrade. You can perform one over USB automatically without IT intervention as Lewis said.

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    jbpenney's Avatar
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    Re: HELP!: Lost BES Service Books After OS Upgrade

    Thanks for the excellent suggestions and help to all. Syncing with DM after the upgrade while DM was attached to message service did the trick. Restored service books and all is now peaceful in my BB kingdom. Thanks.

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