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I hope this is the right place to post this question. I've never had this ... General Blackberry forum

  1. #1
    fwellers's Avatar
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    Help! Can't get rid of missed call icon

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    I hope this is the right place to post this question. I've never had this issue before.
    I have an 8820 on ATT.
    This morning I have a red dot with an X in it on the main screen ( indicates a missed call I think ). It has the number '1' right next to it.
    Also, the icon that is for call log has a red dot on it.

    I don't see any unopened calls or messages in the mailbox. I even deleted all of my call log entries. I rebooted the device, both warm and cold. But I can't get rid of this.

    I am thinking something is stuck somewhere in the BIS service ??

    What should I do to fix this problem ?

    Thanks in advance for your advice.

    Floyd
    Last edited by pdxmatts; 03-19-2010 at 11:27 PM. Reason: changed title
    People who want to share their religious views with you almost never want you to share yours with them.
    Peace,
    Floyd

  2. #2
    azstar's Avatar
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    Try going to messages/menu/view folder and go to your missed calls, phone call logs folders and see if clearing those will clear the notification icon
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    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

  3. #3
    fwellers's Avatar
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    Thanks there was nothing left in the phone call logs folder, and missed calls was also empty.
    For some reason now though, I don't show an email folder notification, but I still have the red circle with an X notification.
    People who want to share their religious views with you almost never want you to share yours with them.
    Peace,
    Floyd

  4. #4
    azstar's Avatar
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    Try going into all the folders in messages/menu/view folder and marking everything read. If that doesn't work, use a screen shot program like zonasnap(free) and post up a screen shot so we can see the notification icon you have stuck.
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    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

  5. #5
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    I physically went into every folder. There are no messages now in any of them, except my saved messages. Those are all unread.
    <scratching head >


    thanks,
    floyd
    People who want to share their religious views with you almost never want you to share yours with them.
    Peace,
    Floyd

  6. #6
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    Check your voicemail inbox. If that doesn't resolve the issue. Call yourself and leave a voicemail of course from another phone . Then hard reset. Take everything out battery/sim card/ give it a couple of minutes and placeeveryhing back in and reboot. Hope this solves your issue. It helped me a couple of times back when I had this issue on my 8900 and 9700. Hope this helps. Good luck
    Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16

  7. #7
    fwellers's Avatar
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    Thanks.
    I pulled the battery and the sim card.
    I sent myself a voicemail, and an email to every mailbox I have on it, deleted them all.
    Still have the red X :-(
    People who want to share their religious views with you almost never want you to share yours with them.
    Peace,
    Floyd

  8. #8
    ealvnv's Avatar
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    Can you post a screen shot of it?
    Custom or stock theme?

  9. #9
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    Good idea about the theme, I forgot that can sometimes help if switched....
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    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

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    Have you done a backup recently and gotten a call in the middle of it? It's happened to me once restoring a backup I had done a while back. Try switching themes as suggested too.
    Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16

  11. #11
    fwellers's Avatar
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    Here is a quick pic. I switched themes to the blackberry dimension.
    It's still there.
    People who want to share their religious views with you almost never want you to share yours with them.
    Peace,
    Floyd

  12. #12
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    Yep, that's the missed call icon.

    Open a messages folder, press the BB menu button and scroll to Search. Change the Service to All Services, press the BB menu again and do the search.

    See if that comes up with anything.

  13. #13
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    Thanks.
    Did that, my options were already all services and all folders. Did the search, and the only thing different that showed up were my saved messages ( that were already opened ).
    So problem is still there.

    ??

    Thanks, can we keep trying ?
    People who want to share their religious views with you almost never want you to share yours with them.
    Peace,
    Floyd

  14. #14
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    bump.

    Any more ideas ??

    Thanks,
    floyd
    People who want to share their religious views with you almost never want you to share yours with them.
    Peace,
    Floyd

  15. #15
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    I have searched for an answer and can't seem to find anything that you haven't tried. The last resort option to fix the glitch is to wipe and restore your OS, or upgrade to a new OS.

    Are you still on 4.2? ATT has an official upgrade to 4.5 You can go here to get the OS for your device

    http://forums.pinstack.com/f83/lates..._2010_a-92074/

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