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Here is the situation. When I receive an email on my device via a company ... General Blackberry forum

  1. #1
    keginger's Avatar
    keginger no está en línea Stack level 1
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    Email reconciliation oddity

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    Here is the situation.

    When I receive an email on my device via a company BES, it will appear on my device. However, if I have Outlook open, the message disappears from my device within a couple of minutes. If Outlook is closed, the message will remain on my device.

    How can I set it up so that all messages stay on my device, until I delete them on the device or in Outlook?

  2. #2
    takeshi's Avatar
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    Re: Email reconciliation oddity

    Does this happen to all messages?

  3. #3
    jrockett's Avatar
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    Re: Email reconciliation oddity

    Disable preview pane in outlook? I know that opens the emails, not sure why it would delete on handheld though. Also check the option under email Email Reconciliation and check the delete on mailbox and handheld option.

  4. #4
    keginger's Avatar
    keginger no está en línea Stack level 1
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    Re: Email reconciliation oddity

    Yes, this occurs on all messages.

  5. #5
    OrganicBerry's Avatar
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    Re: Email reconciliation oddity

    What are the settings on your BB?

    i.e.; delete on device, delete on both, on conflict (who?) wins?

  6. #6
    DCookSta's Avatar
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    Re: Email reconciliation oddity

    Do you have any rules set in outlook to move messages?

    ~via BB (wap.pinstack.com)~

  7. #7
    keginger's Avatar
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    Re: Email reconciliation oddity

    No rules exist in Outlook...

    Delete on Handheld...mailbox wins
    Last edited by keginger; 05-25-2007 at 09:43 AM. Reason: Automerged.

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