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I'm on Sprint with an 8703e. I keep getting an email of a sms that ... General Blackberry forum

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    paullamm's Avatar
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    Email of sms received

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    I'm on Sprint with an 8703e. I keep getting an email of a sms that I receive. I get the sms. Then in about 5 seconds I get an email of the same text message. I have called CSR several times. It never seems to fix it.

    Any ideas how to fix it?

  2. #2
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
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    Go into Options, Advanced, Service Books, delete your service books. Then go to Host Routing Table, scroll down and find the bold line and "Register".

    Then, do a battery pull and login to your BIS while your phone is restarting. Once it restarts, resend your Service Books.

    See if that solves the problem. If not, retype your PIN into your BIS account and allow it to re-register your device.

    Good luck
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  3. #3
    paullamm's Avatar
    paullamm no está en línea Stack level 3
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    Do I delete all the service books or just the email address related books?

  4. #4
    KalebsDad78's Avatar
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    I would delete all of them (expect Provisioning, you can't delete that one). Once you resend your service books, all of them will come back.
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