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I was in the AT&T store today playing (fondeling really) the phones to see if ... General Blackberry forum

  1. #1
    boomermarkovich's Avatar
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    Don't They Know About PinStack?

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    I was in the AT&T store today playing (fondeling really) the phones to see if I am ready to give up my curve for the Bold or wait for the new curve comming out later this year. I asked the sales person (who had a bold on his hip) about some of the issues I had read about here on the stacks and he ask......it's almost shamefull to repeat but, he asked me what pinstack was. At first I thought he was joking but then it was painfully clear the he wasn't. Dazed and befuddled I went accross the street to the Verizon store and asked a salesperson there about the Storm and the reviews from Pinstack, and they gave me the same confussed look. What the heck are they teaching these people?

    Just my ranting or should they know something about what they are selling?
    Your gene pool needs a lifeguard



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    DjSmooth's Avatar
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    Yeah it is terrible that most Sales Reps in these stores have no clue about Pinstack, BGR or some of the other most notables. You would think if you actually own a BB eventually you would stumble across us...

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    boomermarkovich's Avatar
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    I know what you mean. If you own a car you know where to get gas and your oil changed. How do you own or more importantly sell BB's and not know about the stacks.
    Your gene pool needs a lifeguard



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    I would think that people that work there, are just able to ask someone else when they have a problem or question. Or they go through phones so fast that they dont take the time to dig into them very much.

    So I dont really see why your so suprised at this.

    Look at Car repair shops, you dont see the salesmen or secretaries, going on web sites to learn about their own cars, they usually just ask the mechanic.

    Lazieness

    AND on the other hand, its not like you have to go to a class to get a job there, and everyone has to start somewhere, maybe both the people you found had just started.

    Not all of them know nothing ya know They prolly learn more from their customers than they do anyone else.
    Last edited by rashard; 01-27-2009 at 05:41 PM.
    It takes many professionals versed in many different area's to help the masses, I am just a single drop in that pool.

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    GaryF's Avatar
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    I am pleased to report that the TMO store a few blocks from my home has a little cheat sheet of blackberry sites they hand out...and Pinstack is right at the top!
    BlackBerry® Certified Support Specialist
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    hey, im very offended by this. im an at&t rep myself and confidently display a "blackberry spoken here" sign on our kiosk!

    in defense of my fellow reps though, our job is to sell service, our product is at&t, the devices are just a means to an end. when you buy directtv you expect the salesman to be able to tell you about the channels and service, not the box, when you buy dsl or cable you expect to hear about the broadband service and speeds, not the modems right?

    in our case, the cell plans and coverage are our areas of expertise where the device is "just the modem"



    of course any good salesman will take the time to learn the specifics of the device...

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    offthahorseceo's Avatar
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    Quote Originally Posted by rashard View Post
    I would think that people that work there, are just able to ask someone else when they have a problem or question. Or they go through phones so fast that they dont take the time to dig into them very much.

    So I dont really see why your so suprised at this.

    Look at Car repair shops, you dont see the salesmen or secretaries, going on web sites to learn about their own cars, they usually just ask the mechanic.

    Lazieness

    AND on the other hand, its not like you have to go to a class to get a job there, and everyone has to start somewhere, maybe both the people you found had just started.

    Not all of them know nothing ya know They prolly learn more from their customers than they do anyone else.
    actually we do have classes we need to take, we have about 100 classes in a 90 day period, most are done online but a few are actual classroom sessions. they do teach about blackberry infrastructure and windows mobile OS, but no device specifics. these are recommended learning but, (in the agent channel) our RAEs pester and pester until we finish them.

    Those of us who care enough to want to have the edge will go to the device manufacturer and take classes offered by them online...

    These classes won't make you a device expert but they will help a lot, even though they are mostly geared toward closing the sale. According to microsoft's windows mobile training site, I am a certified windows mobile specialist as well as a small business retail specialist. I have completed all the trainings offered by rim dealing with the blackberry infrastructure and bes and bis. I have also completed every training LG has thrown at me although their training is a bit redundant..."Here is the send button, this is how bluetooth works etc etc"

    I actually consider myself overtrained for my average customer...of course, I'm sure not many stackers come my way...
    Last edited by offthahorseceo; 01-27-2009 at 06:24 PM.

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    I agree that they should know their job, and some of the responses I have received in the past have been pretty ignorant. I just have to tell myself that most of these people just see it as a job and are not crazy addicts like we are.
    ~via BB (wap.pinstack.com)~

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    ~via BB (wap.pinstack.com)~someone missed my posts

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    Thats what i meant, You DONT HAVE to take a class to get a job there, You dont have to pass an exam to get in, as with any job you have TRAINING, hence maybe he GOT NEW PEOPLE, meh lol

    I wonder if your the guy that worked at my local store, he was very informative, but most of the young people are too busy texting on their own dang phones to know anything about much of anything, I know our store has a very high turnover,

    But its always nice to find someone worth communicating with, as Im sure you would be.
    It takes many professionals versed in many different area's to help the masses, I am just a single drop in that pool.

    BXXXX[:::::::::::::::::::::::::::>


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    Well I'm glad to see that this was not a wasted rant on my part. I am in sales myself and when I have a customer I am trying to sell them a product espescially a high end product or get them to bump up from the one they have I need to know which one is going to do the job the best. I need to know that hey this guy/girl is asking me about addons. Or maybe I should be asking them about addons and upselling them or pointing out third party apps that can help them get the most use out of their product. Maybe i'm just old fashioned in my thinking that salespeople cared about Customer Service and the customer. I'm sure there are reps who do know about the stacks and have those cheat sheets and do give that extra detail. They are the minority. I would preffer they be the majority. Thus endith the sermon.
    Your gene pool needs a lifeguard



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    OFFTHAHORSECEO wrote:

    "our job is to sell service, our product is at&t, the devices are just a means to an end."

    I think your statement is unfortunately true. You do sell the service but, the product is not the means to an end. Selling the service is also knowing your product beyond what the manual tells you. I can read the manuel. I need you to tel me where I can find cool stuff. Themes. Third party apps. That's why i'm spending my hard earned money here today on your product and not the guy down the street who has gone to the extra effort.
    Your gene pool needs a lifeguard



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    Quote Originally Posted by rashard View Post
    Thats what i meant, You DONT HAVE to take a class to get a job there, You dont have to pass an exam to get in, as with any job you have TRAINING, hence maybe he GOT NEW PEOPLE, meh lol

    I wonder if your the guy that worked at my local store, he was very informative, but most of the young people are too busy texting on their own dang phones to know anything about much of anything, I know our store has a very high turnover,

    But its always nice to find someone worth communicating with, as Im sure you would be.
    You're right, as a matter of fact, sales experience will get you a job faster than product knowledge. I don't think that's a bad thing though, at the end of the day we're here to sell. You wouldn't believe how many people I've seen talk geek on a product and never ask for the sale.

    Btw I'm in fayetteville nc...still think its me?

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    The first day I got my 8130 November of 2007 I found this site and been learning ever since. How can anyone not know about this site?

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    As stated in previous posts, the harsh reality is that 95% of the sales people in stores have no clue about the product, they will list off features and say they are great but they are just reading it from a cheat card by the phone or from an internal memo.

    At my radioshack store I am the phone king. I know a lot of stuff about every phone I sell and it does help to know the device. I carry a BB around at work and I whip it out every chance I get to show customers what it looks like live on an actual account(and because my GF is on my background and I like to show her off too LOL).

    For MOST sales reps at corporate stores, those reps are GIVEN the newest device to holster so that they don't walk around with the original razr or something. For example, the Area Sales Rep for AT&T in my area's wife works at a corporate store and she had a Curve(which she just used as a phone) and then was just given a BOLD as it is the newest AT&T BB and they wanted her to be showing it off.

    The general public is stupid when it comes to phones and if one of us tech savy know-it-alls walk into a store, chances are we know more than the sales reps do about the phones, thats what it was like when I bought my Storm.

    When I worked for T-Mobile customer service and I sold a non BB user a BB I always told them to check this site out for more information and help with the new phone. I live and die sometimes by this site and I love telling people about it. Time for me to invest in some PinStack gear to show off lol.

    Basically a sales rep job(I am one myself so not pointing fingers lol) is to be excited about the product and explain the benefits of the service and then ask to buy. I had a couple come in the other day looking for that stupid MagicJack(crap) and they walked out with a BB Curve and 2 LG Shines. All 3 phones were new service. Thanks for the easy commission.

    I honestly hate the general public as they aren't all that smart but it's all about putting a game face on while at work.

    I love all the Stackers though so don't bash me about saying the general public is dumb!

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