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i updated to 4.5 n installed the document to go but there waznt sheet to ... General Blackberry forum

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    hakimmmmm's Avatar
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    Documents To Go problem

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    i updated to 4.5 n installed the document to go but there waznt sheet to go so i updated the documents to go n there waz a sheet to go
    now the problem is tht whnever i use DM for installing software its saying Unknown Modules will be removed n those are SHEET TO GO only not the whole Documents to go
    so what am i doing wrong????

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    kvaughan's Avatar
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    Do you still have the 4.5 OS installed on your desktop?

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    yes i still have the 4.5 plus Documetns to go n the only thing tht DM delted waz SHEET TO GO n top of tht i cant go n update it from Dataviz website as it says i have the latest version

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    Same thing happened to me. Sheets to go was the only thing I needed. Hopefully someone knows a fix.

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    im going to remove n install the Documents to go again n hopefully tht will fix the problem BUT the registartion process maybe tricky cuz it registers ur PİN so what if Dataviz says you already registerd so what u want now???
    hopfully not

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    it worked try reinstalling the Document to go tht will do the trick

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    I had the same problem.

    I don't have a fix for the module removal but I do know that if you go into Word to Go>>>check for updates>>> it takes you to their website and says you already have the most up to date software.

    Then all you need to do is click on the "My Products" link and then scroll down to "download software" and then it will let you "redownload" the standard software. Just tried and verified it works.

    Just an easier way than having to go into the DM and uninstall/reinstall the software manually

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    ~via BB (wap.pinstack.com)~

    Happens also to me... I ask DataViz for help and they told me that I have only the free version and that they can't give me support until I upgrade to the premium version... So I decided to have the 'older' version installed to get my JiveTalk working and don't use that program.

    My 2ct
    Peter (who's a little bit
    frustrated about DataViz...)

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    Quote Originally Posted by hakimmmmm View Post
    i updated to 4.5 n installed the document to go but there waznt sheet to go so i updated the documents to go n there waz a sheet to go
    now the problem is tht whnever i use DM for installing software its saying Unknown Modules will be removed n those are SHEET TO GO only not the whole Documents to go
    so what am i doing wrong????
    On your computer, go to Program Files> Common Files > Research in Motion > Shared > Loader Files > 8300

    Then delete the documents to go alx file in 8300 folder. After, DM will not try to remove sheets to go.

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    Quote Originally Posted by joe robot View Post
    On your computer, go to Program Files> Common Files > Research in Motion > Shared > Loader Files > 8300

    Then delete the documents to go alx file in 8300 folder. After, DM will not try to remove sheets to go.
    thnx for the tip

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    Howzit I have the 8310 were do I find the document viewer

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    update it new 4.5 OS there will get it

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    I have the OS 4.5.55 installed

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    I don't have documents to go with my update. Where can you download it? And where in the new OS can you find the OTA update?

    via BB (wap.pinstack.com)~

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    plug ur bb to DM n you can see Document to Go in Application Loader just choose to install it by default it doesnt install so just click to install it
    n as far as i know there are no OTA update for OS itself n yes i did hear tht 4.5 os will support OTA OS UPDATES BY SERVER i think

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