Quote Originally Posted by stnkyq2 View Post
It works for me, but once I delete the exception, it goes back to the normal ringtone for the Loud Profile. How can I resolve the issue that I am having. I want the different ringtone for the user, but I think in theory that it should still work without the exception though????
You have to use the exception -- that's the whole point of the exception. If you delete it then it will default to the setting in your active profile. Why do you think you need to delete the exception?