[Gman1108]

Hi,

This should be straight forward, but I need some guidance...

I've got an 8310, when I dial out, instead of the device dialling all digits I enter, it replaces the first 3 digits with just a + then the remainder of the digits.

Where can I fix this so it dials all digits I enter?

Thanks,

[RoGro]

Press the green phone button, then press the BB menu button and scroll down to Options. In Options, select Smart Dialing. You should find the settings you need in there.

[Gman1108]

Thanks, RoGro,

Been in there already and did loads of setting changes, but still no good.

Just to let you know the device is not with me, I'm getting this person to change various settings over the phone.

It feels like it prefixing some numbers with the +, do you have any other ideas?

Thanks,.

[RoGro]

What three digits is it replacing? The area code or the first three digits of the actual phone number?

[Gman1108]

Well, it's replacing the first three digits of the area code, not the actual number, thing is, the area code is four digits long, yet it's only replacing the first three...Hmm.

[RoGro]

Here are my settings in Smart Dialing:

Country Code = +1
Area Code = 336
National Number Length = 10

Are you not in the States?

[Gman1108]

Nope, i'm in the UK.

I'll speak with the person tomorrow to check out more settings.

[getsugatensho]

The country code is most likely what you'll need to change Gman. For the states its +1 555-555-5555 so it would go accordingly for any other country. I think I can find your country code. I'll be back with an answer in a few.

[getsugatensho]

I want to assume that you know the coubtry code already, but being the inquisitive mind I am I looked it up.

Like I said I live in the states, so I don't know about country codes or how many one country might have. When I looked it up the code for the UK is +44.

[RoGro]

Yes, the settings I have listed are for the US. Your country code will be 2-digits as gets has pointed out and as you said, the area code is different as well. The National Number Length is going to be the number of digits in a phone number without the country and area codes.

[dushdavj]

Are the 3 numbers it is replacing 011 (the international access code in the US)? If it is then I would double check the National Number length and make sure that is correct. Also make sure the international code is entered as +44 and not blank. (The international access code in the UK is 00 which the + replaces)

[Moller212]

Hi
If you solve this problem I shall be very thankful to you plz tell me other solution.

[Gman1108]

Thank you all for your help, I'm now waiting for the user to get back to me with the vaious fixes you've added.

When I know, I'll post the fix.

Thanks again..

[Gman1108]

OK, an update for you...

The country code was wrong, it was set +1 and not +44.

Easy fix, thank you all for your advice.