I agree with this statement:
Why do apps get less love from some users? An app makes more sense if you plan on connecting with a particular business frequently enough to justify taking the time to download the app in the first place. If you're addicted to Starbucks or Tim Hortons, for example, it's likely worth your while to have their respective apps on your device. But if you're searching the mobile web for a one-time purchase, an app for a particular retailer you're probably not going to visit again anytime soon, if at all, would be overkill.
Follow me on Twitter @lak611