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I hope someone can help me...I just switched from a 7105 to 8320 (Curve) with ... General Blackberry forum

  1. #1
    bayzbol44's Avatar
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    Contacts Information Not Migrating Over

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    I hope someone can help me...I just switched from a 7105 to 8320 (Curve) with TMO. Can someone tell me why all of my contacts information would not of transferred over? I am missing everyone's email address and PIN information. I also think some of the people's phone number information is incorrect too.

    Is there a way to retrieve the missing information?

    Thanks in advance,
    Fred

  2. #2
    GaryF's Avatar
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    Re: Contacts Information Not Migrating Over

    Hi Fred,

    How did you attempt to transfer? Did you use the switch device wizard in desktop manager?
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    bayzbol44's Avatar
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    Re: Contacts Information Not Migrating Over

    I did not do that. I just put my old SIM card into the new device. All my contact information that I had on my old ones were entries I added while I used the phone over the years. I had never synced them before.

  4. #4
    GaryF's Avatar
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    Re: Contacts Information Not Migrating Over

    The contact information you are missing is most likely in the device memory. Install Desktop Manager (for this I would suggest version 4.2 sp1) and run the Switch Device Wizard to transfer all of the data in your device memory to your new device. The software can be downloaded from this link:

    https://www.blackberry.com/Downloads...93E4F3BB068C22
    BlackBerry® Certified Support Specialist
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  5. #5
    bayzbol44's Avatar
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    Re: Contacts Information Not Migrating Over

    Thanks Gary!

  6. #6
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    Re: Contacts Information Not Migrating Over

    Yep, the sim card can only store name and number information and only up to 250 of those, anything beyond that is still in the device memory. Just follow Gary's instructions and you should be all set.

    Tucker

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