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I have a 8830WE powered by Sprint. I constantly have connectivity issue while browsing the ... General Blackberry forum

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    pstavs's Avatar
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    Constant Data Connectivity Issues

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    I have a 8830WE powered by Sprint. I constantly have connectivity issue while browsing the web. I start surfing and then I get an error that says "You are not currently in a area that can handle data communication. As a result the browser can retreive any web pages." I live and work in downtown Chicago so signal strength is not an issue. The only work around I have found is to open the connection manager and turn the mobile connection off and then back on again. When I open the connection manager my mobile connection is always yellow and once I turn if off and on again then it turns back to green and I am able to continue web browsing. Has anybody seen this before and if so what should I do to correct it? Thanks in advance for your help.

  2. #2
    doughdaddy's Avatar
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    Re: Constant Data Connectivity Issues

    What version OS are you using? Menu > Options > About

    The current version is 4.2.2.176 and can be found here: http://blackberryforums.pinstack.com..._110507_a.html

    If your OS is not this one, try updating the software and see if that corrects it. Let me know if you need help doing that.

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    j llama's Avatar
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    Re: Constant Data Connectivity Issues

    you could always start with a Battery pull. Try sending your self some service books (options > advanced options> service books > menu key > send)

    If all else fails, call Sprint Blackberry Tech support team and have them do a "De-Pro/Re-Pro"
    Basically it takes you off the network and puts you right back on. I do this with TMO every once in a while if I am having goofy issues with coverage (or lack there of)

    Good luck
    BlackBerry® Certified Support Specialist

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    applejosh's Avatar
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    Re: Constant Data Connectivity Issues

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    I don't know if this at all helpful, but my work phone (a Motorola Q on Sprint) has the same symptoms. And the same steps for resolution as you already do.

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    Re: Constant Data Connectivity Issues

    Me too have such issues but not that frequent. Mine is vodafone (m1) just updated the OS but still the same
    ~via BB (wap.pinstack.com)~

  6. #6
    pstavs's Avatar
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    My OS is 8830/4.2.2.176. I have upgraded recently in hopes of resolving this but no such luck. I have also tried the battery pull and resending the service books with no results.

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