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Hi, I am getting the following error during back up of my 8320 using desktop ... General Blackberry forum

  1. #1
    nsvz's Avatar
    nsvz no está en línea Stack level 1
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    Post Communication Error during Backup

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    Hi,

    I am getting the following error during back up of my 8320 using desktop manager Ver 4.3.0.15

    "Communication error - The data was not recognized by the device"

    This error is reproducible and occurs every time back up process reaches the stage "Receiving phone options".

    Please let me know how to resolve this issue.

    -N

  2. #2
    ahages's Avatar
    ahages no está en línea Stack level 1
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    Hi,

    just select Advanced and do a selective backup try selecting all but the phone options. That should sort you out.

    Once all other bits are backed up you are probably looking at wiping/nuking the device then restore the backup.

    Regards A

  3. #3
    nsvz's Avatar
    nsvz no está en línea Stack level 1
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    That helped. Thanks

    -N

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