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I have a user who can't open attachments. When he goes to open a word ... General Blackberry forum

  1. #1
    Voine's Avatar
    Voine no está en línea Stack level 1
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    Can't open attachments

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    I have a user who can't open attachments. When he goes to open a word attachment, nothing happens.

    I already wiped his blackberry and reloaded the os. Any ideas ?

    The OS on the blackberry is 4.1
    Model - 8700g
    Provider - Cingular

    He is on the BES and was able to open attachments earlier. Other people on the BES can open attachments.


    Please help me out, thanks

  2. #2
    cp6169's Avatar
    cp6169 no está en línea Device Pro
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    Re: Can't open attachments

    Hello Voice, welcome to pinstack. Have you tried to run the OS again and make sure the attachment is installed? Just a though.

  3. #3
    Voine's Avatar
    Voine no está en línea Stack level 1
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    Re: Can't open attachments

    Quote Originally Posted by cp6169
    Hello Voice, welcome to pinstack. Have you tried to run the OS again and make sure the attachment is installed? Just a though.
    I checked to make sure Attachment service was installed.

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