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I am trying to activate a user on the BB8700 but it keeps failing. The ... General Blackberry forum

  1. #1
    ehonda's Avatar
    ehonda no está en línea Stack level 1
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    can't activate user

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    I am trying to activate a user on the BB8700 but it keeps failing. The error log messages include:

    1. User xxx/xxx has incomplete config information - check user name, pin, and key
    2. PIM state data does not exist for user CN=xxx/OU=xxx/O=xxx

    On the device, it will be activating till the point when it was trying to download the services and after some time, the error message will appear ->
    "An error occured. Please contact your System Administrator.".

    I have activated this user on another device before and he lost it. I have sent a "Erase Data and Disable Handheld" to the old device before, this should not be affecting his account right?

    I have tried to add another user to this device and it still doesn't work so is it something wrong with the device?

    Side-track to another question, what does this mean?

    BES pending count 43, sent 15, queued 28

    Does it mean there are 28 pending messages to be sent to the users? How do I clear them?

    Thank you in advance.

  2. #2
    Rcbjr's Avatar
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    Re: can't activate user

    Welcome to Pinstack ehonda. I'm sorry that I personally can't help you. But I'm sure somebody will be along to help soon. Just a little advice also. Questions about BES will probably get more attention if they are posted in the BES Admins & Hosted BES Forum.

    Again Welcome
    Rcbjr
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  3. #3
    ffmike's Avatar
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    Re: can't activate user

    Are you trying a OTA activation or thru the USb port? I assume this is a new handheld?

  4. #4
    cp6169's Avatar
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