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I have a client that can recieve mail through her BB but cannot send. We ... General Blackberry forum

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    MBowles's Avatar
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    Question Can recieve mail but cannot send.

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    I have a client that can recieve mail through her BB but cannot send. We use exchange 2003 and a BES server. My thought is that there is something wrong with permissions somewhere. Any thoughts?

  2. #2
    RIMGuy69's Avatar
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    Re: Can recieve mail but cannot send.

    What happens when she tries to send a message? Does it appear as it sent and does not arrive, or does it get a red x? If it gets a red x, open up the mesage and see what the error message is.

    If it says desktop email program unable to sumbit message, or unlisted message .. then it's definitly a Send As permission issue on the BES/Exchange.

    If that is not the error, then it is something else. You can try deleteing her Desktop CMIME service book from her device and re send it fro mthe BES.

  3. #3
    MBowles's Avatar
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    Re: Can recieve mail but cannot send.

    She gets a red X with the message "desktop email program unable to sumbit message"

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    blaquegenius's Avatar
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    Re: Can recieve mail but cannot send.

    I had this issue with my 8700. My BB admin had me wipe my BB and then walk through the Enterprise Activation process.

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