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RIM has published the attached KB article which details various reconciliation features for different mail ... General Blackberry forum

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    IHateMyTreo's Avatar
    IHateMyTreo no está en línea Stack level 3
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    Can I get RIM help w/KB Article on email reconcile

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    RIM has published the attached KB article which details various reconciliation features for different mail account types under BIS. I need some clarification for the highlighted area. Essentially I'd like to know more about why IMAP will only reconcile and save sent message "in some cases." Is it dependent on BIS, or the IMAP host or device settings? And how can I manage things (if possible) to enhance saving sent messages in my IMAP folder? This is a feature that suddenly stopped for me, and I can't track down the cause.

    Is there a way to contact RIM for further clarification?

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