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I just got the 8830. For some reason today, the call log keeps clearing itself ... General Blackberry forum

  1. #1
    floridadomer's Avatar
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    call log clearing out

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    I just got the 8830. For some reason today, the call log keeps clearing itself out. Any ideas?

  2. #2
    j llama's Avatar
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    Re: call log clearing out

    http://blackberryforums.pinstack.com...call_logs.html to begin with, followed by

    How to get memory cleaner. Go to options > general settings > Enable password, content protection, and content compression > then press esc key and scrool to Save. You'll then be in (options >) security options. You should now have a new menu listing available called "memory cleaner". Scroll and click to the new menu. On "show icon on home screen" select Yes. You will now have an icon on your home screen that you can run anytime. It only takes about 3 seconds to run it. Things it cleans each time you run it:
    Address book cache.
    Certificate search.
    Certificate status manager.
    Clipboard.
    Content protection cache.
    Encrypted messages.
    Key store.
    PGP key search.
    BlackBerry® Certified Support Specialist

  3. #3
    bsjmcconnell's Avatar
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    Re: call log clearing out

    Your BB will delete the call logs whenever your device becomes low on memory. Be sure to remove any unused programs and move all media files to your external micro sd. Also be sure to clear internet cache and event log often. I have the sprint 8830 and had the same issue. I eventually had to wipe to OS with JL Cmndr and re-install it with the latest version.

    Hope that helps!

  4. #4
    floridadomer's Avatar
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    Re: call log clearing out

    Quote Originally Posted by j llama View Post
    http://blackberryforums.pinstack.com...call_logs.html to begin with, followed by

    How to get memory cleaner. Go to options > general settings > Enable password, content protection, and content compression > then press esc key and scrool to Save. You'll then be in (options >) security options. You should now have a new menu listing available called "memory cleaner". Scroll and click to the new menu. On "show icon on home screen" select Yes. You will now have an icon on your home screen that you can run anytime. It only takes about 3 seconds to run it. Things it cleans each time you run it:
    Address book cache.
    Certificate search.
    Certificate status manager.
    Clipboard.
    Content protection cache.
    Encrypted messages.
    Key store.
    PGP key search.

    Did all of that but did not get memory cleaner option.
    I called Alltel and she stated that it sounded like a memory leak. She said I was her first call with a 8830. She stated she had a lot with the pearl but none with the 8830. I did the battery pull and so far so good.

  5. #5
    fritter's Avatar
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    Re: call log clearing out

    keep an eye on it also if there is a newer firmware software for that phone from the provider i would suggest on upgrading

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