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When my dad turns his blackberry on, it automatically has brackets on his first icon ... General Blackberry forum

  1. #1
    lbjandai's Avatar
    lbjandai no está en línea Stack level 1
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    blackberry stuck on please wait, battery taken out, still stuck

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    When my dad turns his blackberry on, it automatically has brackets on his first icon (his email), and it just says please wait. He can't get out of it. He has turned it off and on, taken the battery out and put it back in. Is there a way to do a hard reset or something?

    thanks

  2. #2
    moderncowboy's Avatar
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    Pulling the battery is basicly doing a hard reset. Take it out and leave it out for at least 45 seconds and reinsert it. ~via BB (wap.pinstack.com)~

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    GaryF's Avatar
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    Did your dad recently install any new themes or applications? If so, they may be the issue. You may be able to use desktop manager to remove any new items and see it that helps. Are you not able to scroll thru applications at all?

    Otherwise if the issue persists you may need to reinstall your operating system.
    BlackBerry® Certified Support Specialist
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