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Can any body help with this ? Resent service books twice from the BES but ... General Blackberry forum

  1. #1
    SSullivan's Avatar
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    Blackberry not syncing deletes or foldering

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    Can any body help with this ?

    Resent service books twice from the BES but still no joy ..... settings are right on the BB but deletions on BB are not syncing back to server - also foldering not working.

    I was told to register on here because 'those guys know everything !!'

    Any help gratefully received

    Cheers

    Steve

  2. #2
    ljbyar's Avatar
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    Re: Blackberry not syncing deletes or foldering

    Welcome to the Stacks Steve.

    1) Open your messages folder and click to options. Go to Email Reconciliation. Is Wireless Reconcile set to On? Also, is "Delete On" set to Mailbox & Handheld? If not Click and select Change Option.

    2) If that doesn't work, has it ever worked for you or is this an ongoing problem?

    3) Try a reboot of your BB (take out battery with the BB on, then hold down the power button for at least 30 seconds before reinstalling battery).

    Let us know how you make out.

  3. #3
    jayw10's Avatar
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    Re: Blackberry not syncing deletes or foldering

    Hi Steve,
    I've been experiencing various reconciliation issues as well which will be in another thread.

    If the settings ljbyar has suggested are set correctly - Can you tell us what version of BES are you running? Are you waiting for an auto reconciliation or trying the 'Reconcile Now' option?
    -jason

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    cwax's Avatar
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    Re: Blackberry not syncing deletes or foldering

    Are you using Lotus Notes or Outlook




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