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Hey guys a guy in my office his blackberry isn't syncing and this is the ... General Blackberry forum

  1. #1
    sidewinders's Avatar
    sidewinders no está en línea Stack level 1
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    Blackberry Not Synching

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    Hey guys a guy in my office his blackberry isn't syncing and this is the error from the PTrrace.log file,


    12:12:05.658:
    12:12:05.668: Begin ILX Session, Source=Microsoft Outlook, Target=Device
    12:12:07.200:
    12:12:07.210: Starting Standard Sync
    12:12:07.270: Phase=10, User=242e8c76: Reading data from Device Address Book
    12:12:37.415: Finished Reading 1423 Records + 0 Deletes + 0 Unchangeds for User=242e8c76 from Device Address Book (slow sync input for resync)
    12:12:37.425: Phase=20, User=242e8c76: Reading data from Microsoft Outlook Contacts
    12:13:03.403: Finished Reading 1401 Records + 0 Deletes + 0 Unchangeds for User=242e8c76 from Microsoft Outlook Contacts (slow sync input for resync)
    12:13:03.403: Phase=30, User=242e8c76: Writing data into Device Address Book
    12:13:15.571: Add 279, Change 1, Delete 0, and Leave 1422 Alone in Device Address Book
    12:13:15.581: Add 301, Change 0, Delete 0, and Leave 1401 Alone in Microsoft Outlook Contacts
    Thu Mar 20 12:13:22 2008: Error Failed to add/delete/modify record on the device.4238 at RIM:eviceIConnector.cpp line 656
    Thu Mar 20 12:13:22 2008: Error 4019.4019 at .\sdk_data.cpp line 2045
    Thu Mar 20 12:13:22 2008: Error 4019.4019 at .\cilrec.cpp line 308
    Thu Mar 20 12:13:22 2008: Error 0.4019 at .\ciltrans.cpp line 1836
    Thu Mar 20 12:13:22 2008: Error 0.4019 at .\ciltrans.cpp line 1630
    Thu Mar 20 12:13:22 2008: Error 0.4019 at .\ciltrans.cpp line 1294
    Thu Mar 20 12:13:22 2008: Error 4019.4019 at .\Ilx_sdk.cpp line 366
    12:13:22.842: Translation Unit Status: User=242e8c76, rc=4019, Phase=30, TrErr=4019, SysErr=0 at .\xlatev3.cpp line 596
    12:13:24.184:
    12:13:24.194: End ILX Session, elapsed time = 78.000 seconds


    any help or direction would be great. It also asks me to refer to documentation 0x80040FB3 and from what I've read it could be 1 of a million things that refers to. Any and all help is appreciated thanks in advanced.

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
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    sidewinders,

    I assume this a BES sync issue?
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  3. #3
    sidewinders's Avatar
    sidewinders no está en línea Stack level 1
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    We're not running BES in house we are using gmail imaping and just syncing locally.

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