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    ogilvy's Avatar
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    Question Blackberry not reconciling with Lotus Notes

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    I have a user who has a 7730 device and it is not replicating any opened mail from there Lotus Notes client onto the device. However the device is sending and receiving mail fine just not updating when a message is opened from the Notes client.

    The device is running on a BES and all other devices are running perfectly.

    Any help would be appreciated.

    Thanks

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    cp6169's Avatar
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    Re: Blackberry not reconciling with Lotus Notes

    Welcome to pinstack. So when an email is opened in Lotus it is not being opened on the BB? Have you checked wireless sync on the BB?

    Im not a BES user nor have I ever used Lotus, so Im not sure I can be much help.

    Hopefully someone else can shed some light...

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    Re: Blackberry not reconciling with Lotus Notes

    ogilvy, Welcome to PinStack.



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    Re: Blackberry not reconciling with Lotus Notes

    The reason why the Lotus Notes Client (Internal Network) hence BES
    Is not being updated on there desktop pc is b/c they need to make sure there mail server has not been migrated.

    1. go to via Lotus Notes> workspace> Americas Address Book> Search the users
    > look for "MSGM####" make sure its matches. By having the users go to theere inbox bottem left hand corner it will prove them the eg. MSGM2205 if it does not match the internal Americas Address Book they will need to add the correct path.

    [essentially you are inputing the correct fields, from the NOTES information provided in the address book]~~Example
    2. via Lotus Notes> file> database> open> MSGM2205
    File name: mail3\uICSA.NSF <-----Users ID file [OPEN]

    3. this will open there PRIMARY inbox.

    4. Go out of the inbox to the WORKSPACE, right click the MSGM2205 inbox > database> refresh design> server: msgm2205 [OK]

    5. Close out Lotus Notes, and relaunch it.

    6. Overall I can help you more with this I just need more info.
    Last edited by Zhenyaw1; 03-09-2007 at 04:03 AM.
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    Re: Blackberry not reconciling with Lotus Notes

    You may have to check the replicate unread marks for that mailfile under Database Proprerties. It should be set to ALL SERVERS





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