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I have a user who claims he "accidentally" dropped his phone in a swimming pool. ... General Blackberry forum

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    lventling's Avatar
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    Blackberry dropped in swimming pool

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    I have a user who claims he "accidentally" dropped his phone in a swimming pool. Personally I think he did it because he wanted a different model. But regardless I cant prove it so its a moot point. This happened about a month ago. He got his new phone and all of that so I had him mail me the old one. I received an email from him last night saying "I'm told its possible to recover stored data from a drowned phone. Did you try to restore it? If not, could I have it back to see if I can get my stored numbers and photos out? I'll return it". We are using his old sim card(att). So I am under the impression that the only data he can get is from the sim card. Am I incorrect in my assumption? This guy has been a real PITA so I want to be sure when I respond back. His old phone is completely dead and wont turn on. Any comments/advice is greatly appreciated.

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    lucky13mt's Avatar
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    i thought water damage wasnt covered when it comes to replacing a phone? unless this is private party...which in that case if he "accidentally" dropped it i think hes taking advantage
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    for one it sounds like this guy is full of crap! honestly it *MIGHT* be possible on the SIM card because there is no moving parts that could have shorted out when it got wet, but from the sound of it this guy might be trying to pull a fast one on you. so i would say one of the following.

    1. if any backup will attempted then he can send the new device back to you and you will do the restore.

    2. you can tell him the drowned device has already been refurbished and the device was wiped.

    3. or once a device is sent in, it can not be returned and then make up some technical story that its a legal issue and you dont know where the device is right now because it was sent off to another location.


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    Quote Originally Posted by lucky13mt View Post
    i thought water damage wasnt covered when it comes to replacing a phone? unless this is private party...which in that case if he "accidentally" dropped it i think hes taking advantage
    Its not covered, but my company doesn't enforce common sense. I feel they should pay, but the bosses don't . I wont even get into how many phones and laptops I have replaced due to self negligence in my first full year here. I want to pull my hair out some day's .

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    Quote Originally Posted by Virex View Post
    for one it sounds like this guy is full of crap! honestly it *MIGHT* be possible on the SIM card because there is no moving parts that could have shorted out when it got wet, but from the sound of it this guy might be trying to pull a fast one on you. so i would say one of the following.

    1. if any backup will attempted then he can send the new device back to you and you will do the restore.

    2. you can tell him the drowned device has already been refurbished and the device was wiped.

    3. or once a device is sent in, it can not be returned and then make up some technical story that its a legal issue and you dont know where the device is right now because it was sent off to another location.


    Thanks for the reply, I totally think he is a clown.

    1) Again his sim card from the phone that went for a "swim" was taken out and placed into the new device. I am thinking he stored some information on his device memory that he wants back. I can not even power on the old one.


    2) I am thinking that is the route I will eventually go, I was hopeing there was a service from RIM for an outrageous amount of money so I could slam him with that.

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    Blackberries dropped in water don't die. I've submerged both an old 7290 and my current 8700g, the 8700 for about 60 seconds, under circumstances I would like to not discuss Both operated flawlessley after the incidents. What you do is take your T6 and carefully take the device apart; then when in pieces simply allow it to dry. You'll see that all the important electronic stuff on the inside of the device are encased and water-tight, the only thing that's happening when the Berry won't work is little pools of water are shorting the board, or the battery is ruined. I would think that water would adversely affect the screen, speaker and microphone, but it didn't bother any of these things on my units. If he needs his information, have him pull the handheld apart, dry it up, maybe get (or borrow) a new battery, and see if it boots.

    My wife thinks that the 8700 still "smells"

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    Data recovery is big business, but I've only dealt with crashed or wiped hard drives. Unless the returned phone has value to you, I'd give him his dead phone back and let him and find someone who can try and recover the data.

    I feel they should pay, but the bosses don't . I wont even get into how many phones and laptops I have replaced due to self negligence in my first full year here. I want to pull my hair out some day's
    As long as your employer is able to pay your salary, I wouldn't worry about a return policy that favors the customer. You may still have a job long after the competition is gone for poor customer service.

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    I'm guessing you and he work for a corporation that supplied him the phone.

    Data could be on a sim card, which he already is using in the new phone, or on the memory card. No doubt that was fried if the phone was fried, but if not you might want to pull it out and look at it on a memory reader or another phone to both see if it is in fact his old memory card (if not maybe this phone isn't really the companies phone either), and recover any data you can from it.

    Don't get your self in a knot over the company deciding to replace this stuff for certain employees. This is small change compared to the big picture, and if your employer isn't worried about, then you shouldn't be either. Just cover your butt and make sure you document stuff. Make sure "lost" devices ID's get reported for deactivation so they are useless if stolen.

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    One of our experts, Amigo Tek, has a technician in his shop that specializes in moisture damage. I will ask him if he has an answer for your original question regarding data recovery. Please check back for updates.
    BlackBerry® Certified Support Specialist
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    If the unit won't power up then the only way to recover the data is to go directly to the flash chips. Going directly to the flash chips runs into the neighborhood of $200+ depending on the data recorvery company you use. Most if not all of them are setup for computer recovery and have expanded to pda recovery including cell phones.
    As for the earlier posting about waterproof boards, bb's chips are not sealed in watertight housings. What you are seeing are a combination of heat shields and rf shields that are not completely sealed. They are designed to dissipate heat and/or protect them and other circuits from rf transmissions. The reason for the survival of your older models was because of the durability of the units themselves. The older units (8700 and prior) were built for more industrialized applications and were designed with the thought that the user wasn't spending money on the device, his employer was. The new series has in our shop about a 50% or less survival rate compared to 95% on the older units.
    There is a possibility of revivin the op's unit by running in through a sonic bath and scrubbing corrosion off the board but there are no garauntees that will work.

    Zo
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    well i guess now you have to look at operating costs. is paying a couple hundred dollars worth getting this guys info back?

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    Thanks again for all of your input! Its not worth it for me and hopefully not for the decision makers in the company.

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