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I'm trying to install the Blackberry Desktop Manager software on my Dell Latitude D600 (running ... General Blackberry forum

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    aprileubanks's Avatar
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    Question Blackberry Desktop won't install

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    I'm trying to install the Blackberry Desktop Manager software on my Dell Latitude D600 (running XPsp2)

    When I attempt to run the installer I get a cute little error:
    Desktop Software v4.2 SP2 (English).exe has encountered a problem and needs to close. We are sorry for the inconvenience.

    When I click to see what information the error report contains here's what I see:
    AppName: desktop software v4.2 sp2 (english).exe AppVer: 0.0.0.0 ModName: kernel32.dll
    ModVer: 5.1.2600.3119 Offset: 0004c10f


    Anyone have any information??
    I've scoured the forums for something helpful and I've not found a bit of anything that's worked.

  2. #2
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    Re: Blackberry Desktop won't install

    Have you tried going to the RIM website or your carrier's website and download the Desktop Manager again? You may have a corrupt file.
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    Re: Blackberry Desktop won't install

    Yeah, I've even tried previous versions...

    For kicks I copied the same the Desktop Manager install file over to my nephew's laptop accross the network... It runs fine on his. Definitely something with my machine.

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    Re: Blackberry Desktop won't install

    Yeah, it looks like you have a corrupt .dll file. Do you have problems installing other programs and I assume you are the "administrator" for the computer on which you are trying to install the application?
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    Re: Blackberry Desktop won't install

    nope - no other install issues... just this particular software.

    i'm the admin...

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    Re: Blackberry Desktop won't install

    I had problems when installing DM on my VAIO- right at the stage when the files were being copied to my computer everything stopped with an error code saying the installation couldn't be completed, and rolled back everything after I clicked ok... a BB tech googled the error code and it turned out I needed a particular Windows update. I downloaded, restarted, but the screen did some flickering thing I never seen before, so I restarted again and since then it's worked like a charm. DM installation went smoothly after that.
    I'm sorry, I don't remebmer the error code or the update that corrected it, but I did find it on microsoft.com without any problems. Of course, I was careful I got the latest version.
    I really hope this helps you...
    riff raff

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    Re: Blackberry Desktop won't install

    try going to the bb website and download it from there...

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    Re: Blackberry Desktop won't install

    Quote Originally Posted by aprileubanks
    I'm trying to install the Blackberry Desktop Manager software on my Dell Latitude D600 (running XPsp2)

    When I attempt to run the installer I get a cute little error:
    Desktop Software v4.2 SP2 (English).exe has encountered a problem and needs to close. We are sorry for the inconvenience.

    When I click to see what information the error report contains here's what I see:
    AppName: desktop software v4.2 sp2 (english).exe AppVer: 0.0.0.0 ModName: kernel32.dll
    ModVer: 5.1.2600.3119 Offset: 0004c10f


    Anyone have any information??
    I've scoured the forums for something helpful and I've not found a bit of anything that's worked.
    I am not sure if you are tangled in the same scenario I was in, as I had this problem before. It happened after I initially tried to uninstall a previous version of desktop manager the wrong way (going directly to file through explorer and trying to delete it). From there on I couldn't download any version of desktop manager to my laptop. How did I fix the problem? I wound up slicking my laptop (taking it back all way back down to the manufactures settings) as if I had taken it out of the box the first time before using it. After I "slicked" my laptop the desktop manager installed without a hitch. Am I recommending you slick your laptop? No. But, it’s something to think about if your scenario is the same as mine was. Hopefully you will remedy this soon.

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    Re: Blackberry Desktop won't install

    thanks for the suggestions everyone...

    i'll probably end up slicking it as you suggest calm_tiger... all of my win xp updates are current and since the file came from BB and it works on other machines in my household - i know it's just my craptop. i've search the errors ad nauseum and haven't come up with anything that actually helped...
    i just don't feel like going through the hassle!

    oh well. such is life.

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    Re: Blackberry Desktop won't install

    april - have you tried the how to in this thread?

    http://blackberryforums.pinstack.com...p_manager.html

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    Re: Blackberry Desktop won't install

    Here's something that may help.
    I can't link because of Stack Levels, so go to the blackberry website, and go to support. On the Left hand side "Blackberry technical Solution Center"
    Look up KB article # : KB02206

    That should help you! Its a common problem among Desktop Manager users.

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