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On my Pearl, whenever the battery is inserted, the screen remains black and the flash ... General Blackberry forum

  1. #1
    yersoocrust's Avatar
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    Black Screen, Flash Stuck

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    On my Pearl, whenever the battery is inserted, the screen remains black and the flash light stays on. The status light blinks red, but I can not reset my phone via soft or hard reset. What do I need to do?

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    PhxBlue's Avatar
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    Re: Black Screen, Flash Stuck

    Insert said phone into nearest wall...

  3. #3
    PhxBlue's Avatar
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    Re: Black Screen, Flash Stuck

    Have you tried leaving the battery out for 15+ seconds?

  4. #4
    yersoocrust's Avatar
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    Re: Black Screen, Flash Stuck

    Yes, and I've tried a different battery too.

  5. #5
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    Re: Black Screen, Flash Stuck

    Does your computer recognize when the Pearl is connected? if not, you may have to follow these directions exactly, no short cuts:

    How To: ReInstall OS When Computer Won't Recognize The Device Is Connected

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    Re: Black Screen, Flash Stuck

    How old is this phone? If I were you i would go to my nearest retailer and show it to them. Maybe they will hand you a new one.

  7. #7
    yersoocrust's Avatar
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    Re: Black Screen, Flash Stuck

    My Mac's kernel panicked when I plugged my phone in.
    And I bought the phone in August.

  8. #8
    PhxBlue's Avatar
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    Re: Black Screen, Flash Stuck

    Go to the retailer. Show them whats going on. Demand a new one.

  9. #9
    yersoocrust's Avatar
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    Re: Black Screen, Flash Stuck

    ATT just supplied me with a number to call BlackBerry tomorrow and then, I can demand a new phone.

  10. #10
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    Re: Black Screen, Flash Stuck

    Good luck. Keep us informed.

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