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Is anyone else experiencing problems with receiving mail in the UK on their BlackBerry's? I ... General Blackberry forum

  1. #1
    McScriven's Avatar
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    BIG problems with BlackBerry in the UK?

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    Is anyone else experiencing problems with receiving mail in the UK on their BlackBerry's?

    I got a message at 2am today saying my account had become invalidated for our company email.

    We are with O2, so I logged onto their site and clicked to revalidate and it did. However, five minutes later I get another message saying it has stopped working.

    The same has happened to the other 9 people in the company.

    We run Microsoft Exchange 2003, with Outlook Web Access, with the Blackberry Internet Service on the phone.

    Things have been working fine for the last two weeks (since we migrated onto Exchange from a previous POP set-up). However, today the problems have started.

    I phoned O2 who's first line support intially told me that BIS doesn't support exchange mail retrieval. However, I think this is probably rubbish as it had been working. Using the mail redirector tool isn't an option as we have some users who are laptop staff and others who just use their BlackBerry for email and don't have PC's.

    O2 suggested we switched on the pop function to our exchange accounts and use these settings for our BlackBerry's to receive the mail. However, despite staying validated no email is coming into the phones.

    I have heard through some other friends in the IT industry that they have been having the same problems with other network carriers in the UK - Tmobile and Vodafone.

    O2 have refered this to RIM to look into, but does anyone else have any news on similiar experiences with Outlook Web Access not working with BIS, and also any current issues with receiving mail on their BlackBerry's in the UK.

  2. #2
    richardtalbotuk's Avatar
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    Re: BIG problems with BlackBerry in the UK?

    Not that I am aware of. I'm on O2 BIS and everything has been fine. Our company did have some outages 3 weeks ago on BES but that was via Voda and was due to network issues.

    As far as O2 go we have never had any issues with the service in 24 months.

  3. #3
    GazN's Avatar
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    Re: BIG problems with BlackBerry in the UK?

    Ummm...interesting one that.

    I have had a couple of users on Vodafone BB 8100's tell me that they have not been getting mail as quick as they should do .....although it has been coming through (sometimes having to reconcile mail to force mail down)

    Admittedly this is a minute % of BB users within the company ....

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