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Is anybody using BES mailbox and getting the folder alerts to work??? I am not ... General Blackberry forum

  1. #1
    mothy's Avatar
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    BES Mailbox

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    Is anybody using BES mailbox and getting the folder alerts to work???

    I am not getting much response from their tech support?

    Any ideas??

  2. #2
    markgallant's Avatar
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    Re: BES Mailbox

    What do you mean by folder alerts?

  3. #3
    mothy's Avatar
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    Re: BES Mailbox

    The program says that it will alert you of mail that go into straight into folders instead of your main mailbox.

  4. #4
    markgallant's Avatar
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    Re: BES Mailbox

    Do you have the folder redirection turned on. Can you access the mail in those sub folders from your device at all??

  5. #5
    mothy's Avatar
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    Re: BES Mailbox

    I am using rules etup in my GroupWise mailbox that dump emails from certain systems,people directly into foldes. I am not receiving alerts that mail is coming in. The emails are in the folder on my desktop but not in the BES MAilbox folders.

  6. #6
    markgallant's Avatar
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    Re: BES Mailbox

    So on the handheld if you go into the messages folder and bring up the menu and go to options and then go to "Email Settings" once in there hit the menu button and go to Folder redirection. You need to make sure those sub folders are selected or else the BES won't even look at them.

  7. #7
    mothy's Avatar
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    Re: BES Mailbox

    Wow I feel like a moron. I never even tunred on folder redirection !!!!!!!!!!

    Bes Mailbox is working like a charm. Best money I have spent for my BB!

    Thanks Mark.

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