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Hi All Having a few issues and need a hand. Situation: Japan - users with ... General Blackberry forum

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    slewis1972's Avatar
    slewis1972 no está en línea Stack level 1
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    Sep 2007
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    BB's / BES and not getting emails a latency issue?

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    Hi All

    Having a few issues and need a hand.

    Situation:

    Japan - users with 8707.
    Email box in Australia
    BES in Chicago

    Issues seems to be when the users travel but have noticed it when in Tokyo. basically, email syncs can fail. When the users do a diagnistics on the connection on the BB's they get:
    Hi All

    Having a few issues and need a hand.

    Situation:

    Japan - users with 8707.
    Email box in Australia
    BES in Chicago

    Issues seems to be when the users travel but have noticed it when in Tokyo. basically, email syncs can fail. When the users do a diagnistics on the connection on the BB's they get:

    Email Address: xxx@xxx.com
    Connection to xxx@xxx.com : No

    Pin tp pin fails. But this does go back to adn emails then work:

    Email Address: xxx@xxx.com
    Connection to xxx@xxx.com : yey

    But when they are travelling, its generally

    ]Email Address: xxx@xxx.com
    Connection to xxx@xxx.com : No

    Any ideas - is it the sheer distance between mailbox and bes?

    Scott
    Last edited by slewis1972; 01-21-2008 at 02:35 PM.

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