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Ok, first forgive me if i have this thread in the wrong place. I am ... General Blackberry forum

  1. #1
    jawbrkr's Avatar
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    BB Messenger Issues

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    Ok, first forgive me if i have this thread in the wrong place. I am having a problem with BB messenger. It seems that one of my contacts is not able to see me on her contact list after the request has been accepted by either one of us. I can see her but she cant see me on her list. I can send her messages anytime and she can reply but she can not initiate as I do not show up on her list. When i do send her messages my name shows up under her open conversations but not the contact list. Anyone know what may be the issue? We have deleted and added each other repeatedly but still no luck on her side. Even did battery pulls.
    मुझे इस बात की और हमेशा की जा!

  2. #2
    reddrvgon's Avatar
    reddrvgon no está en línea Stack level 8
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    That is quite peculiar...

    A couple of questions...

    1. Are you adding the new contact using an email address or PIN?
    2. See if you can have your friend add you by using your PIN.

    Let me know if that works...
    ~via smartphone mobile.pinstack.com~

  3. #3
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    Yes, peculiar indeed. I have never seen anything like that. We both usually try adding by way of PIN. We don't use the email address to add.
    मुझे इस बात की और हमेशा की जा!

  4. #4
    reddrvgon's Avatar
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    Then try the email route... And set a security question / answer from the options menu... Let's see if it works with authentication...
    ~via smartphone mobile.pinstack.com~

  5. #5
    jawbrkr's Avatar
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    No luck. Shes the only one of my contacts I have that issue with. When she sends me a request I get it but even when i accept she still cant see me. Her email address always shows up instead of her PIN when i send her a request or when even she sends me a request.
    मुझे इस बात की और हमेशा की जा!

  6. #6
    reddrvgon's Avatar
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    ok, here's another question...

    Since your friend is the only one you are having this problem with, we can safely deduce that this is not a problem with your device. What about her device? Is she able to add others without issue? Has she tried to?

    I say this because if she has trouble adding others as well, then it may be a problem with her bb messenger, or an issue with the OS that's on her device.
    ~via smartphone mobile.pinstack.com~

  7. #7
    jawbrkr's Avatar
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    Thats another thing I ran by her. She has no problems with others just as I have no problems with others. It seems to be between her and I.
    मुझे इस बात की और हमेशा की जा!

  8. #8
    reddrvgon's Avatar
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    Hmm... Maybe your requests are getting jumbled up somewhere...

    Two more things you can try...

    1. Initiate a request from either side and then wait it out for about 48 hrs to see if the other person properly populates.
    2. Delete each other (oh that's righ, you don't show up on the other's list) just delete the pending request / email address etc. And wait it out for 48 hrs.

    Hopefully the wait will clear up any backlog that may be happening with the carrier/s

    During that time you both can send each other pin messages.

    And, are you both with the same carrier? (Just curious, don't think that would make a diff)...
    ~via smartphone mobile.pinstack.com~

  9. #9
    jawbrkr's Avatar
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    I'm on TMobile...she's on Telus!
    मुझे इस बात की और हमेशा की जा!

  10. #10
    reddrvgon's Avatar
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    Try the 48 hour wait, hopefully that'll xlear out the trouble... Other than that, me no know...
    ~via smartphone mobile.pinstack.com~

  11. #11
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    Try reinstalling the Blackberry Messenger and let me know what happens next...
    Death to Peace.....War to Last.....RIP
    .................................................. .
    Bluetooth Fix...http://forums.pinstack.com/showthrea...51#post1120151

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