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Hi, when i turn it on, the display shows an icon such as a tape ... General Blackberry forum

  1. #1
    mike111's Avatar
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    Question BB 7250 frozen Help

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    Hi, when i turn it on, the display shows an icon such as a tape slashed. and it always remain in this state.
    I tried to find this icon in the web but no luck, i don´t uderstand the meaning

    THKS

  2. #2
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    Re: BB 7250 frozen Help

    Sorry is a 7520

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    Re: BB 7250 frozen Help

    Hi mike111 and Welcome to the Stacks! Is there any error message in this? You mean a circle with a slash through it on a white screen? This sounds like you may have an Operating System error or Device error.

    When was your BB last running good and what did you last load onto it, what application?
    See the Official Latest OS threads updated regularly for All Devices.
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    Re: BB 7250 frozen Help

    I don´t know exactly what had happened, one firmd wa using it at this moment, he explains me that it asked for input sonething, he undesrtand it as to input a new password, and the retry with this almost ten times, and then this gif appears in the display.
    it is like a slashed tape.
    Tks

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    Re: BB 7250 frozen Help

    The OS has been wiped from the phone. You'll need to download the newest OS for that phone and load it into the BB with desktop manager. I get this icon any time a wipe a phone from my computer.

    ~via BB (wap.pinstack.com)~

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    Re: BB 7250 frozen Help

    Hi, thanks, how the OS may be wiped?
    May the provider wipe the device, because it uses the SIM of an i730 device, and this BB wasn´t buyed to them?
    Regards

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    Re: BB 7250 frozen Help

    The device software could have just gotten an error, or the radio could have died in the device. I know I can wipe a device from my BES but don't think to that level where there is no OS. The provider may be able to but I doubt they would. Try to reload the OS software and see if you can bring it back to life.

    ~via BB (wap.pinstack.com)~

  8. #8
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    Re: BB 7250 frozen Help

    Thanks DCooKSta, i will do that

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    Re: BB 7250 frozen Help

    Thanks I will do that next week
    First i will download the software and learn about this procedure
    Thks again

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