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Three of my 7250 users report the antenna turns off when the device is charged, ... General Blackberry forum

  1. #1
    julialynden's Avatar
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    antenna turns off when charging device

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    Three of my 7250 users report the antenna turns off when the device is charged, so no phone or email synch from our BES 4.1 sp2 server. I think the device OS is 4.0. Ever heard of this? I'm not finding anything in their policy...
    Last edited by Rcbjr; 01-09-2007 at 08:51 PM. Reason: Cross Posted Threads Merged

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    bbtec's Avatar
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    This has to be a device issue if its not all of your users. I would have them check the wireless icon on the device. If it goes to wireless off then I would reccomend applicaition load and complete device wipe. Should resolve the problem.

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    cp6169's Avatar
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    Re: antenna turns off when charging device

    I know the device will turn off the wireless when the battery is almost dead...

    Let us know if you make any progress with this.

  4. #4
    iaebb's Avatar
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    Re: antenna turns off when charging device

    how did this turn out for you? i'm having the same issue with my 7520. even got a new battery. and still the same thing.

    thanks

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