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We have a problem with several users losing contact information from their address book. After ... General Blackberry forum

  1. #1
    xeneixe2's Avatar
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    Address Books - Losing contacts information

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    We have a problem with several users losing contact information from their address book. After modifying contacts on the BB (8100,8700) these records are synchronized with desktop address book but after a few days this modifications disappear. Contacted RIM with this issue but they didn't give us a solution just try this try that.
    Is anybody there experiencing similar problems or have an idea of what could be causing the problem

    We are using:
    Groupwise PO 7.0
    Groupwise client on server 6.5
    BB OS 4.2.1.96
    Address book is not frequent contacts

  2. #2
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    So, let me repeat what I think I'm reading: On several of your 8100s and 8700s, your users make changes to existing address book listings; then sync with Groupwise, and the changes move over successfully; they stay changed for a few days, then revert back, actually lose the changes, on both the handhelds and the Groupwise?!? Dang!!

    Here's what I think: Your IT dept has Groupwise on an automatic backup/restore cycle of some kind. They are backing up information (like a good IT dept should) but for some reason or other they're also doing regular restores (like a good IT dept shouldn't). For example, in your address book you have Joe 333-3333. You sync that into Groupwise. IT backs up groupwise, and 333-3333 is backed up. Joe changes his number to 444-4444. You sync that number into Groupwise. A couple of days later, IT restores their Groupwise backup because of some other problem somewhere - and 333-3333 syncs back into the BlackBerry's.

    I guarantee that this is the only thing I can think of here! Anyone else?

  3. #3
    xeneixe2's Avatar
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    Mark, thank you for taking the time to understand the problem.
    Your description of the problem is correct but I talked to my Groupwise admin and he doesn't do any regular restores.
    From time to time (he hasn't done one in several months) when a user has a problem he would do an off line restore of the particular user account nothing that would affect several users.
    Thanks again

  4. #4
    Virex's Avatar
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    i do daily backups of my device, its something good to implement because you never know when something will go wrong

  5. #5
    xeneixe2's Avatar
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    Update:
    RIM told us to upgrade the BES from 4.1.3 to 4.1.4. They don't know if this will solve the problem but it seems that this patch fixed a lot of issues with the address book. We are planning on do this upgrade next week.
    Thanks for your help

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    backup is needed when use BB or some other smartphone.

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