[mtuazon87]

Please help!!! I just recently purchased a Blackberry Pearl 8100 and I ran the Desktop Software. I clicked on the application loader and ran it.. Now I am not able to view pic's, music, videos, everything in the media.. It says e.g. unable to display file/device memory/samples/pictures/bbmango.png.

I am getting frustrated 'cause I just got the unit replaced.

Thank You to anyone who can help..

[Mobiman]

Originally Posted by mtuazon87

Please help!!! I just recently purchased a Blackberry Pearl 8100 and I ran the Desktop Software. I clicked on the application loader and ran it.. Now I am not able to view pic's, music, videos, everything in the media.. It says e.g. unable to display file/device memory/samples/pictures/bbmango.png.

I am getting frustrated 'cause I just got the unit replaced.

Thank You to anyone who can help..

You need to go one step back and think of any new apps you loaded which could be the cause of your probelms.

[mtuazon87]

Originally Posted by Mobiman

You need to go one step back and think of any new apps you loaded which could be the cause of your probelms.

Actually I didn't load any apps. I just ran it. I've tried the suggestions above already, but to no solution to my problem. Thank you for replying.

[reddog187]

Originally Posted by mtuazon87

Actually I didn't load any apps. I just ran it. I've tried the suggestions above already, but to no solution to my problem. Thank you for replying.

you may want to check out this thread

http://blackberryforums.pinstack.com...tml#post281001

[mtuazon87]

reddog187 would it be okay if you took step by step?? im a really new user...

[reddog187]

sure do you have an IM client on your PC?
I have the ones listed in my signature.

[Wahoo1819]

Just used the "hard reset" (Options/Secuirty/General Settings/etc.), and while it does wipe all your contacts, messages, media and customizations from the phone (not your memory card), it does NOT remove loaded applications.

Hense it not being a "true" hard reset.

[GaryF]

Originally Posted by Wahoo1819

Just used the "hard reset" (Options/Secuirty/General Settings/etc.), and while it does wipe all your contacts, messages, media and customizations from the phone (not your memory card), it does NOT remove loaded applications.

Hense it not being a "true" hard reset.

Nope - if you want a truly clean wipe you need to try JL_Cmder and start from scratch.

[manutdfan]

Is "wipe handheld" the same thing?

[cherrichiodo]

manutdfan - what are you trying to accomplish? if you want to restore the bb to factory settings, the "wipe handheld" on the bb will fix it right up.

if you want to remove EVERYTHING then then jl_cmdr will be your option. NOTE: it will remove everything, including the OS. after the java wipe, you will have to restore the OS on your BB using desktop manager.

ps...welcome to the stacks

[redsdf]

Originally Posted by cherrichiodo

manutdfan - what are you trying to accomplish? if you want to restore the bb to factory settings, the "wipe handheld" on the bb will fix it right up.

if you want to remove EVERYTHING then then jl_cmdr will be your option. NOTE: it will remove everything, including the OS. after the java wipe, you will have to restore the OS on your BB using desktop manager.

ps...welcome to the stacks

"wipe handheld" does not restore it to factory settings

[reddog187]

Originally Posted by redsdf

"wipe handheld" does not restore it to factory settings

What do you mean?

[tchescow]

I've installed some 3rd party apps and now I cannot get rid of them! I am a MacOS user (PocketMac, Missing Sync) couldn't solve the problem. Couldn't erase them with the DM as well! What should I do? I thought about erasing everything (including the OS) but as my carrier is from Brazil, I'm not sure which OS version to use!

[lie07]

wiped mine too..

[emarang]

I recently acquired a Blackberry 7290. Started using it last week and used Desktop Manager to try out some different apps' TodayI tried downloadind a different apps and now my 7290 will not reboot. It tries, the hourglass spins then I get the screen message Device Error: 400 Reset. When I reset, it repeats the cycle.. Any ideas how to get it back to default settings... HELP!

ANYONE know how to Reset a Blackberry 7290 when the screen states

Device Error: 400
Reset