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I was able to clear all but my stuck email messages and got this error ... Internet (BIS) & email forum

  1. #16
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    I was able to clear all but my stuck email messages and got this error message:
    "The data was not recognized by the device"

    All my new incoming emails and SMS messages work just fine, these seem to have gotten out of sync with something. Just orphaned on my 7100g.

    HELP
    Michael


  2. #17
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    Thanks cp6169. That stupid email that was stuck in my messages for the last 2 weeks was driving me nuts!

    Now it's gone, gone, all gone.

  3. #18
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  4. #19
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    Re: How To: Delete messages that wont delete

    Quote Originally Posted by jkois
    cp6169 sounds like you helped out alot of people, but it didn't fix my problem. still have the number 2 and tilted handset icon with a plus sign just below the battery indicator.
    Isn't that the missed call icon? If so, you have to clear it by going to the call log/phone app.

    Quote Originally Posted by slmattus
    Cool! Thanks! Just a quick question. Any way to get emails that were stored in folders BACK into the folders?
    Before clearing the Messages databases on the handheld use the selective backup method in the same utility to back up your messages. I've found that even if I restored the un-deleteable messages that I've been able to delete them after the restore.

  5. #20
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    Re: How To: Delete messages that wont delete

    Quote Originally Posted by mikadad
    I was able to clear all but my stuck email messages and got this error message:
    "The data was not recognized by the device"

    All my new incoming emails and SMS messages work just fine, these seem to have gotten out of sync with something. Just orphaned on my 7100g.

    HELP
    I'm having the exact same problem. Mine occured after my BB version was updated and I was deleted then re-added to BES.

  6. #21
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    Re: How To: Delete messages that wont delete

    worked like a charm, thanks!!

  7. #22
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    Re: How To: Delete messages that wont delete

    Thanks Chris this worked had a 1 message indicator for a couple of days but no messages! This worked perfectly the 1 message indicator is gone! You Rock!

  8. #23
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  9. #24
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    Re: How To: Delete messages that wont delete

    Nope I had 2 icons. It was the message Icon. The voicemail icon is still there.

  10. #25
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    Re: How To: Delete messages that wont delete

    Thank you very much - this was driving me crazy!

  11. #26
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    Re: How To: Delete messages that wont delete

    Quote Originally Posted by cp6169
    If you have a message that wont delete no matter what you do try this.
    1. Plug BB into pc
    2. Open Desktop Manager
    3. Click Backup and Restore
    4. Click the Advanced Tab
    5. On the right hand side you will see Device Databases, find Browser Messages, Messages, MMS Messages, PIN Messages, Saved Email Messages and SMS Messages. Hold the control key on your keyboard and left click each one of these that you want to be cleared. The press clear and then press yes to continue.
    cp6169 you truly are a champ! This happened to my boss recently and he had to wipe his BB and reset all of his config settings... he was steamed. It just happened to me and I followed your directions... worked like a charm. I'm saving this one for the next time it happens to my boss... I'll bet he'll be easy to negotiate with on something I want if I can save his butt with this trick!!! Thanks

  12. #27
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    Re: How To: Delete messages that wont delete

    I tried all that and the missed call icon is still sitting at 1...I really don't want to wipe the handheld I have a lot of apps on my bb and trying to put everything back and reconfigure is a pain in the rear!!!
    A woman's heart should be so hidden in Christ that a man should have to seek Him first to find her.
    Maya Angelou

  13. #28
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    Re: How To: Delete messages that wont delete

    The technique through Desktop Manager works, however any message that I am opening on the BB cannot be deleted with "delete" or "delete prior", but if I do not open the message on the BB it deletes without issue...Is there another setting I am not aware of that is causing all opened emails to be invisible to the delete commands?

  14. #29
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    Smile Re: How To: Delete messages that wont delete

    well, it was just one sent message BUT IT WOULD NOT GO AWAY, and your explanation was clear and wonderful and IT WORKED! THANK YOU!

  15. #30
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    Re: How To: Delete messages that wont delete

    I needed to do the reboot following the deletion from the Blackberry Device Manager, but it worked and I have the two sticky messages gone!

    Many Thanks!!!

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