Selectively restoring files from my backup. Most of the items are greyed out with a ... Desktop & Syncing forum
Selective Restore Items Greyed Out 2009 version
Selectively restoring files from my backup. Most of the items are greyed out with a warning beow stating that items are wirelessly synched or backed up. Im on enterprise BES. After searching the web the latest information I could find was dated from 2008 early 2008 but still valid. I determined the following: These items are being backup and stored somewhere on enterprise server. The solution is to deleted the desktop Synch service book by going in the Device to options/advanced/ and "then By going back into service books and hitting the menu key and selecting "undelete." However, it's possible that if the device [COLOR=blue! important][COLOR=blue! important]reboots[/COLOR][/COLOR] you won't have the option to undelete. But, as I said, worst case is you reactivate on the BES."
Final piece of advice. I restored my profiles and was astounded to see no change to my custom profiles. I got an idea from the link below. Restoring and replacing could be overwriting a corrupt file. I rebooted my machine on the offchance that reboot would show the restored file. It worked. Alternatively do what link belowsays which is delete file from handheld and then restore. http://supportforums.blackberry.com/...B637FFF696092A
Last edited by jkannry; 11-03-2009 at 06:43 PM.
Reason: New information