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While upgrading from a previously installed version of Desktop Manager, the following error appears in ... Desktop & Syncing forum

  1. #1
    hayden's Avatar
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    Desktop Manager - InstallShield Error 1316

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    While upgrading from a previously installed version of Desktop Manager, the following error appears in InstallShield: Error 1316.

    Cause

    InstallShield is using the installation files from the previous version of Desktop Manager.

    Resolution 1

    Uninstall the previous version of the Desktop Manager and install the new version. You can uninstall the previous version with either Add/Remove Programs or the Windows Installer Cleanup Utility.
    Note: Try Add/Remove Programs first. If the Desktop Manager does not appear in the Add/Remove Programs list or if the program does not uninstall properly, try the Windows Installer Cleanup Utility.
    To uninstall Desktop Manager with Add/Remove Programs

    1. Close BlackBerry Desktop Manager.
    2. Open the Control Panel and double-click Add/Remove Programs.
    3. Select BlackBerry Desktop Software and click Change/Remove.
    4. In the InstallShield Wizard window, click Remove and Next.
    5. In the Confirm Uninstall window, click OK.
    6. In the InstallShield Wizard window, click Finish.

    To uninstall Desktop Manager with the Windows Installer Cleanup Utility

    1. Download the Windows Installer Cleanup Utility from the Microsoft Help and Support site.
    2. Install the utility on the personal computer.
    3. Run the utility.
    4. Find and select the previous installation of Desktop Manager in the list of programs.
    5. Click Clear.


    Resolution 2

    Rename the InstallShield folder, and reinstall Desktop Manager.
    1. Go to C:\Program Files\Common Files\
    2. Right-click the InstallShield folder and select Rename.
    3. Rename the folder InstallShield_old.
    4. Install Desktop Manager.

  2. #2
    xplod4203's Avatar
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    Re: Desktop Manager - InstallShield Error 1316

    ~via BB (wap.pinstack.com)~yah I tried that, didn't work

  3. #3
    hayden's Avatar
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    Re: Desktop Manager - InstallShield Error 1316

    maje sure u are using version 4.1. if you still issues i don't envy you.

  4. #4
    Rcbjr's Avatar
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    Re: Desktop Manager - InstallShield Error 1316

    Thanks for the informative post hydn. I just hope I can find this if I ever have a problem updating DM. I updated to 4.1.1.9 without problem yesterday

    Thanks again
    Rcbjr.
    You Ask, We Will Answer
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  5. #5
    bestlabel's Avatar
    bestlabel no está en línea Stack level 1
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    Re: Desktop Manager - InstallShield Error 1316

    Can anyone help me get my desktop manager to load. I have the 8100 Pearl and the Install sheild wizard says it keeps getting interupted and it will not download?

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