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[EDIT] I was originally having trouble with this issue during the loading of the OS, ... BB Error Codes forum

  1. #1
    jfLip's Avatar
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    Fix: Unable to connect to the BlackBerry smartphone during a multistage...



    [EDIT] I was originally having trouble with this issue during the loading of the OS, but I found a solution:

    Unable to connect to the BlackBerry smartphone during a multistage loading operation


    Problem

    The following error appears when Application Loader is used:
    Unable to complete the loading operation. Unable to connect to the handheld during a multistage loading operation.


    Cause

    There are multiple causes for this issue.
    1. There is insufficient power for the loading operation to complete on the BlackBerry smartphone.
    2. The connection between the USB port of the BlackBerry smartphone and the computer's USB port is unsustainable.
    3. The USB drivers failed to initialize during BlackBerry smartphone initialization.
    Resolution

    Complete the following tasks:
    1. Verify that the battery is inserted in the BlackBerry smartphone.
    2. Verify that the battery is not faulty.
    3. Turn off the Power Management option for the USB root hubs on the computer. For instructions, see the Additional Information section.
    4. If a laptop computer is being used, make sure the computer is not connected to a docking station.
    5. Make sure the BlackBerry smartphone is connected directly to the computer and not to a USB hub.
    6. Disconnect all other USB devices (for instance, cameras) from the computer.
    7. Connect the BlackBerry smartphone to another USB port on the computer.
    8. Turn off antivirus or firewall programs that are running on the computer. Turn the programs on again once a connection to the BlackBerry smartphone is established.
    Additional Information

    To disable the Power Management option for the USB root hubs on the computer, complete the following steps:
    1. Open the Control Panel by clicking Start > Settings > Control Panel.
    2. In the Control Panel, double-click System.
    3. Select the Hardware tab and click Device Manager.
    4. In the Device Manager, expand Universal Serial Bus controllers.
    5. Right-click USB Root Hub and select Properties.
    6. Select the Power Management tab and clear the Allow the computer to turn off this device to save power check box.
    7. Repeat steps five and six for other entries named USB Root Hub.
    Last edited by jfLip; 11-20-2008 at 08:51 PM. Reason: Problem was fixed

  2. #2
    pboopter's Avatar
    pboopter no está en línea Stack level 3
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    did you try a battery pull, and/or deleting all OS's from you comp and starting fresh? I had to do that to get it to work for me

  3. #3
    jfLip's Avatar
    jfLip no está en línea Stack level 1
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    Quote Originally Posted by pboopter View Post
    did you try a battery pull, and/or deleting all OS's from you comp and starting fresh? I had to do that to get it to work for me
    Problem solved, check first post for fix!
    Last edited by jfLip; 11-20-2008 at 08:51 PM.

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