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Problem When you load applications on the BlackBerry device, the BlackBerry Application Loader fails to ... BB Error Codes forum

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    hayden's Avatar
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    Guide to: Device Error 507 & 505



    Problem

    When you load applications on the BlackBerry device, the BlackBerry Application Loader fails to respond. This problem occurs when you run Application Loader to resolve the following error:

    Device Error 507


    Cause

    The backup process does not recognize the databases present on the device.

    Resolution

    Complete the following steps:
    1. Click Start > Run.
    2. In the Open field, type %TEMP%, then click OK. Microsoft® Windows® Explorer displays the contents of the Temp folder.
    3. Double-click the Loader-(<current date>).log file. The log file is created only when the Application Loader process is unsuccessful.
    4. Search the log file for one the following error messages:
      • Backup connection attempt has failed; requesting user guidance
      • User response is cancel
    5. If the error message is found, continue with step 6. Otherwise, contact your service provider.
    6. Open BlackBerry Desktop Manager. If Desktop Manager is unresponsive, restart your computer, then open Desktop Manager.
    7. Open Application Loader.
    8. Use the Application Loader to install BlackBerry Device Software.
    9. In the Application Loader Wizard, as shown below, select the following option: Do not automatically back up and restore the handheld application data during the loading process.
    10. Complete the Application Loader process.
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    Re: Device Error 507 & 505 - fix

    Problem

    You receive one of the following errors on your BlackBerry device while using Application Loader to install device software:


    Device Error 505
    Device Error 507


    Both errors indicate that no applications are loaded on the BlackBerry device.

    Cause 1

    During the Application Loader process, the existing applications on the BlackBerry device were erased, but Application Loader failed to load the new applications.

    Resolution

    Complete the following steps:
    1. Verify that device software is installed on your computer.
    2. If your BlackBerry device is connected to a laptop in a docking station, disconnect the laptop from the docking station and connect the device directly to the laptop.
    3. If a third-party program (e.g. virus scanner) is using the same COM port as BlackBerry Desktop Manager, close the third-party application to free the COM port.
    4. If you are using a USB adapter to connect your BlackBerry device to a serial port on your computer, temporarily connect your device to a computer with a USB port.
    5. In Desktop Manager, double-click Application Loader.
    6. Use Application Loader to install the device software.

    Cause 2

    You erased all the data and applications on your BlackBerry device by typing an incorrect password ten times in Application Loader.

    Resolution

    Complete the following steps:
    1. In Desktop Manager, double-click Application Loader.
    2. Use Application Loader to install the device software.

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    Re: Device Error 507 & 505 - fix


    Had 507 error when upgrading to 4.1 for the handheld. Turns out the problem was that my laptop was connected to the docking station.

    I disconnected the laptop from the docking station, reloaded all the applications with the application loader, then restored the backup and all was good to go.

    Hopefully this will help if anyone has the same problem.

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    Re: Guide to: Device Error 507 & 505

    From where i can take the device software???

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    Re: Guide to: Device Error 507 & 505

    Me I connect my device directly with usb cable, I'm able to run app loader but my blackberry don't seem to work... when the process try to loading up my blackberry it crash... it show me error 507 again... damnnn.... what can we do ?

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    Thumbs up Re: Guide to: Device Error 507 & 505

    Here's my deal....

    I was getting the 523 app error, so I followed the instructions on the various threads and wiped my bb....

    I reinstalled the bb manager and bb os software to my laptop....

    I run bb manager as instructed above using the application loader and everything looks good until.... I get the following error message:

    Unspecified error encountered [A:0x00000001]

    HOWEVER -- after repeating the process of trying to run the application launcher - voila - it works. So if anyone else is trying this and gets the above error, don't give up on your first try (not sure why it didn't work, but at this point I don't care!!!)

    Thanks to all the various posters whose worked I pieced together to fix by Pearl.

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    Re: Device Error 507 & 505 - fix

    Hello Out there,

    With all this solution, I still have a problem with the following statement "Use Application Loader to install the device software.". Each time I try to do this, the loader is always asking for files with the following extensions *.alx or *xml.

    Please help. How can I use the program loader to install the device software?

    Gbolade

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    Re: Guide to: Device Error 507 & 505

    Hello,

    Thank you for the "readme" on howto fix this. I appreciate it.

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    Re: Guide to: Device Error 507 & 505

    ctowle glad we could help

    welcome to the stacks

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    Re: Guide to: Device Error 507 & 505

    I just got 505.. does it just mean my signal is out or whta

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    Re: Guide to: Device Error 507 & 505

    I keep trying to install the 4.1 operating system on my 7290. When ever i try to install the new one with the app loader it keeps telling me that there are no additional applications for my device. I downloaded and installed the correct software and still it's now working. Please help me.

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    Re: Guide to: Device Error 507 & 505

    welcome to the stacks

    did you delete the vendor file.

    described perfectly in this thread
    http://blackberryforums.pinstack.com...rade_your.html

    post back if you need any more help
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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    Re: Guide to: Device Error 507 & 505

    I did delete the vendor file. When ever i go into the application loader it doesn't even recognize that there is anything new to load onto the phone. I click add and every file that i try to load tells me that it doesn't recgonize anything new that needs added on my phone.

  14. #14
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    Re: Guide to: Device Error 507 & 505

    i'm an idiot. I infact did not delete the vendor file. I was deleting somehitng else. Anyway that second link that you gave me really helped. Thank you so much i thought i broke my phone.

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    Re: Guide to: Device Error 507 & 505

    Glad all is well
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

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