Results 1 to 12 of 12

hello, sorry to start a new thread but i just couldn't find the info i ... Handheld Guides forum

  1. #1
    krakberry's Avatar
    krakberry no está en línea Stack level 1
    Join Date
    Feb 2007
    Posts
    16

    Thumbs down Please: I need help! went from 7290 to 8700 and it's a mess

    Advertisement



    hello, sorry to start a new thread but i just couldn't find the info i was looking for. so please forgive me!

    here's what happened:

    1. i got 8700 and wanted to switch all my 7290's info into it
    2. i did that by Desktop Manager's "switch device wizard"
    3. all looked great and tried to intellisync and the error i keep getting is "No applications configured for xynchronization."

    what's going on? thank you!!!!

  2. #2
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    krakberry, Welcome to PinStack.

    Did you update your Desktop Manager at the same time? If so you will need to set up your sync configuration again. Go to Syncronization/Configuation and check you current settings.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  3. #3
    cp6169's Avatar
    cp6169 no está en línea Device Pro
    Join Date
    Mar 2006
    PIN/ID
    3056468b
    Posts
    14,661

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    Do you need any further help with this krakberry?

  4. #4
    krakberry's Avatar
    krakberry no está en línea Stack level 1
    Join Date
    Feb 2007
    Posts
    16

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    hello, i did go to synchronization then configure and then...which button should i push? i see that there's "configure sync" and then i'd have to check off address book, calendar, etc. (but i'm scared to! i don't want to wipe out my outlook info!!) and then under "configure add-ins," it says "no add-ins" etc. please help! :cry:

  5. #5
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    As long as you don't set the sync action to Export you shouldn't mess up your Outlook. But for it to sync you will have to configure the sync.

    Hope this helps
    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  6. #6
    krakberry's Avatar
    krakberry no está en línea Stack level 1
    Join Date
    Feb 2007
    Posts
    16

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    i uninstalled my desktop manager and reinstalled it with the "new" CD that came with the new 8700 and it seems working BUT: now at the end of the sync says "unable to read application data." and when i look under "properties," there's no blackberry 8700g listed as its device!!! (before it said BB 7290). any suggestions?

  7. #7
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    This is an indication of a problem with one of the entries that you are trying to sync. You can go to the View Log and get an idea of which function is failing and the item that is causing it to fail. If it is an Contact, then it is most likely to be either an entry with nothing in all of the name fields, First, Last and Company, or one with special characters in one of the name fields.

    Hope this helps
    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  8. #8
    krakberry's Avatar
    krakberry no está en línea Stack level 1
    Join Date
    Feb 2007
    Posts
    16

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    hi, this is what i got from the log: what does this mean?

    On 3/1/2007 9:18 AM
    Synchronize Handheld Address Book with MS Outlook Contacts
    First System: Handheld
    Second System: MS Outlook
    Conflict Resolution: MS Outlook Wins
    Input From First System:

    Total Inputs From First System: 1
    Field mapping used for translation:
    Handheld MS Outlook
    First Name ---------------------- First Name
    Middle Name --------------------- Middle Name
    Last Name ----------------------- Last Name
    Title --------------------------- Job Title
    Company Name -------------------- Company Name
    Work Phone ---------------------- Business Telephone Number
    Work Phone 2 -------------------- Business Telephone Number 2
    Home Phone ---------------------- Home Telephone Number
    Home Phone 2 -------------------- Home Telephone Number 2
    Other Phone --------------------- Other Telephone Number
    Fax ----------------------------- Business Fax Number
    Mobile Phone -------------------- Mobile Telephone Number
    PIN ----------------------------- User Defined String 1
    Pager --------------------------- Pager Number
    Internet Address1 --------------- Email1 Address
    Internet Address2 --------------- Email2 Address
    Internet Address3 --------------- Email3 Address
    Address1 ------------------------ Business Address Street 1
    Address2 ------------------------ Business Address Street 2
    City ---------------------------- Business Address City
    State/Prov ---------------------- Business Address State
    Zip/Postal Code ----------------- Business Address Postal Code
    Country ------------------------- Business Address Country
    Home Address1 ------------------- Home Address Street 1
    Home Address2 ------------------- Home Address Street 2
    Home City ----------------------- Home Address City
    Home State/Prov ----------------- Home Address State
    Home Zip/Postal Code ------------ Home Address Postal Code
    Home Country -------------------- Home Address Country
    Notes --------------------------- Body
    Interactive Handheld ------------ User Defined String 2
    1-way Pager --------------------- User Defined String 3
    Salutation ---------------------- Title
    Web Address --------------------- Web Page
    Direct Connect ------------------ Radio Telephone Number
    Categories ---------------------- Categories
    Unable to read application data record.
    Translation Canceled!

  9. #9
    likefre's Avatar
    likefre no está en línea Stack level 4
    Join Date
    Feb 2007
    Posts
    870

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    Try doing the sync with outlook openned, I experience this once and this solved it

  10. #10
    krakberry's Avatar
    krakberry no está en línea Stack level 1
    Join Date
    Feb 2007
    Posts
    16

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    nope, still happened. and this time i looked in desktop manager's "About.." and clicked on the "Device software" tab and there was nothing! i believe when i had 7290, it SAID blackberry 7290, etc. How the heck do i get 8700 in there? THANKS!!!

  11. #11
    likefre's Avatar
    likefre no está en línea Stack level 4
    Join Date
    Feb 2007
    Posts
    870

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    OK, try downloading the 8700 handheld software from your provider - install and try again

  12. #12
    krakberry's Avatar
    krakberry no está en línea Stack level 1
    Join Date
    Feb 2007
    Posts
    16

    Re: Please: I need help! went from 7290 to 8700 and it's a mess

    this has been resolved. THANK YOU ALL FOR YOUR HELP! how do i close this?

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •