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This applies to the following: BlackBerry Desktop Software BlackBerry device BES Procedure To remove and ... Handheld Guides forum

  1. #1
    hayden's Avatar
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    How To - Remove and re-add service books

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    This applies to the following:
    • BlackBerry Desktop Software
    • BlackBerry device
    • BES
    Procedure

    To remove and re-add service books while your BlackBerry device is connected to your personal computer, complete the following steps:
    1. In BlackBerry Desktop Manager, open Backup and Restore and click Advanced.
    2. From the Device Databases list, select Service Book and click Clear.
    3. When the warning appears, click OK and close the Backup and Restore window.
    4. Disconnect your BlackBerry device and perform a hard reset. If you don't know the hard reset keys, remove battery and then re-insert.
    5. When your BlackBerry device has been reset, reconnect your BlackBerry device to your personal computer.
    6. In BlackBerry Desktop Manager, open Redirector Settings and click the Security tab.
    7. Select the Generate keys manually check box and move your mouse randomly to generate a new encryption key.The service books are pushed to your BlackBerry device.
    8. When this is complete, click Apply on the Redirector Settings window.
    9. When the Status field shows Up to date, generate two more keys manually. Make sure to click Apply after you generate each key.When the warning appears stating that a key has been created in the last 24 hours, click YES.
    10. When this is complete, select the Generate keys automatically check box and click OK.
    11. Disconnect your BlackBerry device and send a test message to yourself from your BlackBerry Device.
    To remove and re-add service books while your BlackBerry device is not connected to your personal computer, complete the following steps:
    Note: The BlackBerry device user must be on a BlackBerry Enterprise Server in order to perform this wirelessly.
    1. On your BlackBerry device Home screen, click Options.
    2. Select Service Book.Depending on the BlackBerry Device Software version running on your BlackBerry device, you may need to select Advanced Options, then Service Book.
    3. Select the BlackBerry [SYNC] service book, click the trackwheel, and select Delete.Depending on the BlackBerry Device Software version running on your BlackBerry device, you may need to select the Desktop [SYNC] service book.
    4. Request a wireless enterprise activation password from your system administrator.
    5. On your BlackBerry device Home screen, click Options.
    6. Click the trackwheel and select Enterprise Activate.
    7. Type your email address and the password provided by your system administrator.
    8. When the enterprise activation is complete, send a test message to yourself from your BlackBerry device.

  2. #2
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    Re: How To - Remove and re-add service books

    Thanks Hydn! I love the way you keep needed information updates on the forum! Great Info!

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    Re: How To - Remove and re-add service books

    interesting
    SP[B]
    Sportin a kBerry Curve

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    Re: How To - Remove and re-add service books

    Never thought to ask, but what exactly do the Service Books do? Thx.

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    Re: How To - Remove and re-add service books

    Quote Originally Posted by ofelas
    Never thought to ask, but what exactly do the Service Books do? Thx.
    Service books provide the settings that the different applications that use the RIM data network need to control access to that network.

    Hope this helps.
    Rcbjr.
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    Re: How To - Remove and re-add service books

    Rcbjr - just changed BB devices, same email address, same telephone number; do I need to send Service Books from BIS webpage to get email on the new BB or should just updating the PIN/ESN be enough? Thx!

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    Re: How To - Remove and re-add service books

    You might want to send them again. Updating the IMEI/PIN or PIN/ESN might be enough but resending them will insure it.

    Rcbjr.
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    Re: How To - Remove and re-add service books

    can i know from the service books whether im using
    1. BIS
    2. BES OR
    3. RE-DIRECTOR

  10. #10
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    Re: How To - Remove and re-add service books

    "To remove and re-add service books while your BlackBerry device is connected to your personal computer"

    tried the above procedure only got desktop cical & desktop cmime service books

  11. #11
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    Hello
    i bought 2 t-mobile blackberry 8100 phones off someone in the UK, im in New Zealand. I'm trying to setup the email function on the 2 phones, but they are registered on the BIS under another carrier, hence unable to set up emails. can you please tell me what i need to do to allow me to set up the email function?

    Regards
    Fraser

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    sounds like you need to get the pin number unlocked...
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    What do you do if suddenly your previously working data - stops working?
    Resending service books does not work, as they do not arrive. Any thoughts? Have pulled the battery & even upgraded to 4.5 (was previously running 4.2). No luck.
    This is actually happening to my Wife's 8100 Pearl, btw.
    Any help would be GREATLY appreciated.
    It is better to die on your feet, than to live on your knees.

  14. #14
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    i can't find redirector settings!!! help please!!!
    thanks!

  15. #15
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    I can't find Redirector Settings on my desktop manager. I'm stuck at that point!!!

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