[hayden]

Warning: The following procedures will delete either all data, or all data and applications on the device. Back up the data prior to wiping your device.

You have the choice of erasing either all the data, or all the data and applications on your BlackBerry device.

To erase all the data, choose one of the following methods:

1. Select the Wipe Handheld option.
2. Type an incorrect password ten times.
3. Use Application Loader to erase all data.
4. Use Backup and Restore to clear the device databases.

To erase all the data and applications, type an incorrect password ten times in Application Loader.

Select the Wipe Handheld Option

To erase all the data on your BlackBerry device, complete the following steps. This option is available with BlackBerry Device Software 3.8 and later.

1. In the device Options, click Security. If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type blackberry. All the data on the BlackBerry device is erased.

Type an Incorrect Password

To erase all the data on your BlackBerry device, type an incorrect password ten times. You may be prompted to type blackberry a few times during the process. Once completed, all data on the device is erased.
If you do not have a password on your device, you can create one.

1. In the device Options, click Security. If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Beside Password, change the option to Enabled.
3. Type the password that you want, and confirm the password.
4. Reset the device. Once it has restarted, you will be prompted for a password.

Use Application Loader to Erase All Data

To erase all data on your BlackBerry device, complete the following steps:

1. Connect your device to the computer running BlackBerry Desktop Manager.
2. In Desktop Manager, double-click the Application Loader icon.
3. In the Application Loader Wizard window, click Next.
4. On the Device Security Password screen, type your BlackBerry device security password, then click Next.
5. On the Device Application Selection screen, click Next.
6. On the Completing the Application Loader Wizard screen, click Advanced. The Device Data Preservation screen is displayed.
7. To erase all application data on the BlackBerry device, select the Erase all application data check box, then click Next.
8. Select the option beside Do not automatically back up and restore the device application data during the loading process, then click Next.
9. Click Finish. The BlackBerry device resets. This might take several minutes.

Use Backup and Restore to Clear the Databases

To clear the databases on your BlackBerry device, do the following:

1. Connect your device to the computer running Desktop Manager.
2. In Desktop Manager, double-click the Backup and Restore icon, then click Advanced.
3. Press and hold the Shift key while selecting all the databases in the Handheld Databases list box.
4. Click Clear.
5. Click OK on the Warning window. All databases on the BlackBerry device are erased.
6. Click Close until the Desktop Manager is displayed.

Type an Incorrect Password in Application Loader

To erase all the data and applications on your BlackBerry device, do the following:

1. Connect your device to the computer running Desktop Manager.
2. In Desktop Manager, double-click the Application Loader icon.
3. In the Application Loader Wizard window, click Next.
4. On the Device Security Password screen, type an incorrect password and click Next. Perform this step ten times.
5. Click Close.Without software the device is unresponsive. It displays device error 507. To re-install the device software, open the Application Loader and select the software and applications you want to install.

[abraham808]

Let's say I have a user that had their BB activated for the Enterprise. It downloads emails to the BB. Then the next day they type in the password wrong 10 times and removes everything.

I then reactivate the device. It only gets emails from the second activation. How do i get the previous emails?

[melissaox]

I would say resend them all.

[abraham808]

how would i do that? From the device or the server?

[hayden]

You won't unless the BB was backup up. It will only sync new emails. So you'll have to resend as Melissa says from the MS Exchange our Lotus admin area.

[williammuk]

Another way is to remove the user from the BES, add again and reactivate. It should do the pre-population all over again.

[rishikesh]

how do i bring my blackberry 7290 to factory default. After installing dynoplex eoffice i got jvm error 102 and resets continuesly. please help me desparately.

regards,
rishikesh.khedkar@gmail.com

[EricaJ1073]

Read the first post.

[abraham808]

You have to manually remove that program using Desktop Manager. The wipe function DOES NOT delete the whole handheld.

[quana]

I have a BB 7100i it has a jvm error 102. I read the preceeding posts but my phone will not move from thiis screeen with the error mssg. I cant do anything with it. Before I break this thing into small pieces someone help!

[melissaox]

Pull out the battery and restart it. See what happens next. That would be what I would do.

[quana]

yeah I tried that. Still have th eerror screen coming up. It won't move. Thanks

[melissaox]

The error comes up when as soon as your BB boots up or after you try to do something?

[quana]

As soon as it boots up.

[melissaox]

I think you need to use Java Loader to do the reinstall then.