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Environment BlackBerry® Device Software 4.0 or later Problem The BlackBerry device user is unable to ... Handheld Guides forum

  1. #1
    hayden's Avatar
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    Fix: Unable to delete email messages using Delete or Delete Prior



    Environment
    BlackBerry® Device Software 4.0 or later

    Problem

    The BlackBerry device user is unable to delete email messages from the BlackBerry device using the Delete or Delete Prior menu options. When attempting to do so, one of the following error messages may be received:

    You are unable to delete messages using the Delete Prior menu item.
    OR
    You are unable to delete messages using the Delete or Delete Prior menu item.


    Cause
    The Messages database on the BlackBerry device is corrupt and must be cleared.

    Resolution
    Clear the Messages database using the backup and restore tool of BlackBerry® Desktop Manager.

    Procedure
    Warning: Be sure to back up data on the BlackBerry device before clearing any database. Information will be permanently lost otherwise.

    Step 1
    To clear the Messages database, complete one of the following options:
    Option 1 To clear the Messages database using BlackBerry® Desktop Manager, complete the following steps:
    1. Connect the BlackBerry device to the computer.
    2. Open BlackBerry Desktop Manager.
    3. Double-click Backup and Restore, then click Advanced.
    4. From the list of Device Databases, select the appropriate database. For Email Messages, select Messages.
    5. Click Clear.
    6. In the Warning window, click OK.
    7. Send a new message to the BlackBerry device. New messages now appear in the Messages screen.
    Option 2
    Clear the BlackBerry device using the Wipe Handheld option.

    Warning:
    This task will delete all data on the BlackBerry device. Back up all data prior to performing this option.

    Step 2

    Register the BlackBerry device on the wireless network and receive new service books.
    To register the BlackBerry device on the wireless network and receive new service books, complete the following steps:

    Note: When attempting to clear the Messages database, if you receive the message Unable to clear database. Unrecognised data, complete the following steps:
    1. Perform a Register Now.
    2. Send new service books for the BlackBerry® Internet Service account.
    1. Back up the BlackBerry device.
    2. Use the the Wipe Handheld option to delete all the data on the BlackBerry device.
    3. Restore the data from the backup file.

  2. #2
    StaceyRVC's Avatar
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    Re: Fix: Unable to delete email messages using Delete or Delete Prior

    Great info! Thanks Hayden

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