When an existing BB user gets a new BB, is there a way to avoid ... IT & Business Pros forum
When an existing BB user gets a new BB, is there a way to avoid deleting their user account from the BES when activating the new BB device?
IE: User gets a new device. I then delete their existing account and then re-add them in order to activate their new device on the new account.
I'm just wondering if there is another way that would make the device transition easier for the user.
You do not have to delete their account from the BES. Simply right click on the user, and select "Set Activation Password" then use that password when you go to activate the new device. Once it connects with the device, you will see the new PIN, and all the previous stats will remain in tact for that user.
Good info MotoUp! Thanks!
WOW... I never knew that... THANKS!!!
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