Originally Posted by Sherobin
Welcome to the joy of sticky policies. In a case such as yours, and if you're at your wits end, ready to throw the device out a window, I use the following steps:
1.) Under Security Options on the device, disable "Content Protection" if it allows you to and is not locked down. This will decrease scrub time and help you get through the process a big quicker. Not vital, just a time saver.
2.) Load / Run Javaloader / JLcmdr and nuke the device - DISCONNECT the device while it is wiping.
3.) Uninstall DM from your machine or use a fresh machine and install DM on it.
4.) Delete all traces of RIM which may be left over in your system, in program files and common files directories
5.) Run Regedit, deleting all traces of RIM entries under Software. You may also want to run a registry cleaner like Abexho Free Registry Cleaner
6.) Create a new mail profile to use for the device only in DM (a duplicate of your primary Exchange acct) If you're using BIS, skip this step.
7.) Just to be safe, I like to restart the machine.
8.) By now, your device should be wiped and bricked.
9.) Install DM fresh. Do not plug your device in until it is completely installed.
10.) Connect your device; when prompted, select the new profile you created earlier.
11.) Load the OS onto the device. Make sure it's not a backup/restore copy.
Is this drastic? Kinda, yeah... but it's what I've used before as a last ditch effort, pulling pieces from RIM whitepapers.
There's also a tool available from RIM which cleans out your exchange profile of remnants of other policies and general RIM gunk.
This is time consuming, and a pain, but I've found that sometimes it's the only way I've been able to clean up a device. BTW if you have access to the BES console, try nuking the device from there first.
If you end up trying this, let me know your outcome please.
So many policies, so little time :-D
Los Angeles, CA
BES Admin 4.1.5